Service Clerk

Birkey's Farm Stores; Macomb (IL); On-site; USD 27,552 - 34,440; Full time

Job summary

Birkey's Farm Stores in Macomb, IL, is seeking a full-time Admin - Clerical professional to maintain service department records and support team operations. Candidates must have a high school diploma and be capable of working independently and prioritize tasks effectively.

This role requires good organizational and communication skills to assist with customer satisfaction and service order processing. Successful candidates will exhibit a strong commitment to providing high-quality customer support.

Qualifications

• High school diploma or equivalent is required.
• 2 years related experience preferred.
• Ability to maintain customer satisfaction.

Responsibilities

• Prepare price sheet for repair orders.
• Create work orders and customer files.
• Assist with warranty claims and service orders.
• Maintain attendance records.

Skills

Customer satisfaction

Attention to detail

Organization

Communication

Independence

Education

High school diploma or equivalent

Job description

Job Details

Location: 08 Macomb - Macomb, IL 61455

Position Type: Full Time

Education Level: High School

Salary Range: $20.00 - $25.00 Hourly

Travel Percentage: Negligible

Job Shift: Day

Job Category: Admin - Clerical

Position Summary

Maintains all service department records and reporting.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Prepare price sheet for all repair orders.


• Create all work orders and establishing customer files.


• Determine appropriate charges for materials and labor for each customer or internal account.


• Review and maintain all repair orders for accuracy and completeness.


• Assist with all warranty claims and manufacturer claim forms.


• Assist in maintaining up-to-date and organized service library of bulletins and reference material.


• Process records of parts requisitions, parts invoices, material invoices and outside labor invoices to ensure proper accounting.


• Maintain and reviews daily attendance records and assigned daily time record against each work order.


• Communicate and coordinate work schedule with Service Technicians accordingly.


• Assist customers with repair and service orders.


• Assist in scheduling and rescheduling of service work.


• Assist in resolving work performance or billing inquiries as requested.


• Keep Service Manager informed on all special parts orders, shortages and malfunctions.


• Maintain a safe working environment and adhere to company safety program at all times.


• Perform other duties as assigned.

Customer Service Responsibilities

• Ensure every customer is satisfied with the products, services and support of all staff.


• Resolve customers concerns efficiently and effectively.


• Promote a positive attitude at all times.


• Maintain a professional appearance and demeanor.


• Exhibit Birkey's high level of customer service on a daily basis.


• Acknowledge appreciation of clients and customer.

QUALIFICATIONS

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: Individual should have a high school diploma or its equivalent. Should be able to set work priorities and work independently in the absence of supervision and be able to understand and carryout oral and written directions. Individual must have the ability to maintain a high degree of motivation in team members to retain the focus of providing the highest level of customer satisfaction. The individual should have 1 2 years related experience, steady work record, and must be able to perform each of the essential position functions.

Physical Requirements

• Ability to get around the dealership and grounds for various tasks.


• The employee would normally lift or move 10 lbs., frequently lift or move up to 25 lbs. and occasionally lifts or move up to 40 lbs.


• Ability to tolerate up and down movement with bending or stooping including reaching above and below shoulder height with arms and hands.


• Ability to sit for extended periods of time.


• Ability to operate equipment or other power equipment as necessary.


• Must meet health assessment requirements.

Work Environment

• While performing the duties of this job, the employee is frequently exposed to dust, odors, oil, fumes and noise.


• The noise level in the work environment is usually moderate.


• While performing duties, the employee may be near moving mechanical parts and inside and outside weather conditions.


• While performing the duties of the job, the employee will perform extensive keystroke tasks.