Service Technician

Birkey's Farm Store, Inc.; Annawan (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading agricultural equipment service provider in Annawan, Illinois, seeks a skilled technician to diagnose and repair heavy equipment. Key responsibilities include inspecting mechanical deficiencies, repairing engines, and ensuring customer satisfaction. The ideal candidate should have experience with diagnostic tools and demonstrate strong customer service skills. This position offers opportunities for growth and requires teamwork and adherence to safety protocols.

Qualifications

• Experience in diagnosing mechanical deficiencies on Heavy Equipment.
• Ability to read and interpret technical information.

Responsibilities

• Inspect and troubleshoot mechanical issues on Heavy Equipment.
• Perform repairs and replacements on diesel engines and various systems.
• Maintain a clean and safe workspace.
• Read and interpret schematics, manuals, drawings, and procedures; comply with regulations.
• Perform welding, brazing, fabricate/modify parts and attachments.
• Keep supervisor informed on parts orders, shortages, and malfunctions; complete work orders and timesheets promptly.

Skills

Mechanical diagnostics

Welding and brazing

Teamwork

Customer service

Tools

Diagnostic equipment

Job description

POSITION SUMMARY: Diagnoses and performs standard mechanical, electrical, hydraulic, and pneumatic repairs, and assembles equipment for the company and its customers. Performs work in an efficient and accurate manner to ensure customer satisfaction and company profitability.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Inspect, diagnose, troubleshoot, and locate mechanical deficiencies on Heavy Equipment as assigned by the service manager.
• Proper use of diagnostic equipment.
• Determine extent of necessary repairs including identifying major powertrain overhaul needs. Prepare orders for required services. Source and order parts as needed.
• Repair and/or replace all components of diesel engines, hydraulic, air conditioning, electrical, and suspension systems, drive trains, steering, braking, material handling, and operator comfort systems.
• Read, analyze, and interpret technical information from schematics, technical manuals, drawings and procedures, and governmental regulations.
• Perform welding and brazing, fabricate and modify parts, equipment, miscellaneous structures and attachments.
• Keep service manager informed on special parts orders, shortages and malfunctions.
• Complete all work orders (including warranty information) and time sheets in a legible, accurate, and timely manner.
• Maintain a current knowledge of products, technology and models by participating in educational opportunities, reading technical and regulation publications.
• Work as part of a team, offering and seeking assistance when needed.
• Keep shop vehicles clean and serviced.
• Help control expenses and produce as much quality work as possible.
• Help maintain cleanliness, neatness and safety of personal workspace, building and lot.
• Maintain a safe working environment and adhere to company safety program at all times.
• Perform other duties as assigned.

Customer Service Responsibilities

• Ensure every customer is satisfied with the products, services and support of all staff.
• Resolve customer’s concerns efficiently and effectively.
• Promote a positive attitude at all times.
• Maintain a professional appearance and demeanor.
• Exhibit Birkey’s high level of customer service on a daily basis.
• Acknowledge appreciation of clients and customer.