Service Technician

Birkey's Farm Store, Inc.; Polo (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading equipment service provider in Polo is seeking a skilled mechanic to diagnose and repair heavy equipment. The ideal candidate will perform various mechanical, electrical, hydraulic, and pneumatic repairs, ensuring customer satisfaction and effective operation. Responsibilities include inspecting and troubleshooting equipment, maintaining accurate work documentation, and adhering to safety protocols. Strong teamwork and customer service skills are essential for success in this role.

Qualifications

• Experience diagnosing and repairing heavy equipment.
• Familiarity with diesel engines and hydraulic systems.
• Knowledge of proper welding techniques.

Responsibilities

• Inspect and troubleshoot mechanical deficiencies on heavy equipment.
• Repair components of diesel engines and hydraulic systems.
• Maintain a safe and clean working environment.

Skills

Mechanical repairs

Electrical repairs

Hydraulic repairs

Diagnostic equipment usage

Welding

Teamwork

Customer service

Job description

POSITION SUMMARY

Diagnoses and performs standard mechanical, electrical, hydraulic, and pneumatic repairs, and assembles equipment for the company and its customers. Performs work in an efficient and accurate manner to ensure customer satisfaction and company profitability.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Inspect, diagnose, troubleshoot, and locate mechanical deficiencies on Heavy Equipment as assigned by the service manager.
• Proper use of diagnostic equipment.
• Determine extent of necessary repairs including identifying major powertrain overhaul needs. Prepare orders for required services. Source and order parts as needed.
• Repair and/or replace all components of diesel engines, hydraulic, air conditioning, electrical, and suspension systems, drive trains, steering, braking, material handling, and operator comfort systems.
• Read, analyze, and interpret technical information from schematics, technical manuals, drawings and procedures, and governmental regulations.
• Perform welding and brazing, fabricate and modify parts, equipment, miscellaneous structures and attachments.
• Keep service manager informed on special parts orders, shortages and malfunctions.
• Complete all work orders (including warranty information) and time sheets in a legible, accurate, and timely manner.
• Maintain a current knowledge of products, technology and models by participating in educational opportunities, reading technical and regulation publications.
• Work as part of a team, offering and seeking assistance when needed.
• Keep shop vehicles clean and serviced.
• Help control expenses and produce as much quality work as possible.
• Help maintain cleanliness, neatness and safety of personal workspace, building and lot.
• Maintain a safe working environment and adhere to company safety program at all times.
• Perform other duties as assigned.

CUSTOMER SERVICE RESPONSIBILITIES

• Ensure every customer is satisfied with the products, services and support of all staff.
• Resolve customer’s concerns efficiently and effectively.
• Promote a positive attitude at all times.
• Maintain a professional appearance and demeanor.
• Exhibit Birkey’s high level of customer service on a daily basis.
• Acknowledge appreciation of clients and customer.