Road Service Technician

Birkey's Farm Store, Inc.; Urbana (IL); On-site; USD 52,000 - 76,000; Full time

Job summary

Birkey's Farm Store, Inc. is seeking a service technician to diagnose and repair heavy equipment, including diesel engines, hydraulics, electrical systems, and suspension components. You will assemble equipment for customers and ensure efficient, quality work.

You will read schematics, use diagnostic tools, perform welding, and order parts as needed. Teamwork, safety and customer satisfaction are emphasized.

Qualifications

• Experience diagnosing heavy equipment.
• Ability to read schematics, manuals and procedures.
• Proficiency with welding and metal fabrication.
• Familiarity with diesel engines and hydraulic systems.
• Strong attention to detail and safety.

Responsibilities

• Inspect, diagnose, and locate mechanical deficiencies on Heavy Equipment.
• Use diagnostic equipment effectively.
• Determine repairs and source parts as needed.
• Repair diesel engines, hydraulics, electrical and suspension systems.
• Read and interpret schematics and manuals.
• Perform welding and fabrication tasks.
• Complete work orders and time sheets accurately.
• Maintain knowledge of products and safety standards.
• Work as part of a team and assist others as needed.
• Keep workspace and shop vehicles clean and serviced.

Skills

Mechanical proficiency

Diagnostics

Electrical systems

Hydraulic systems

Welding

Teamwork

Customer service

Tools

Diagnostic tools

Welding equipment

Shop tooling

Job description

POSITION SUMMARY:

A service technician diagnoses and performs standard mechanical, electrical, hydraulic, and pneumatic repairs, and assembles equipment for the company and its customers. Performs work in an efficient and accurate manner to ensure customer satisfaction and company profitability.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Inspect, diagnose, troubleshoot, and locate mechanical deficiencies on Heavy Equipment as assigned by the service manager.


• Proper use of diagnostic equipment.


• Determine extent of necessary repairs including identifying major power-train overhaul needs. Prepare orders for required services. Source and order parts as needed.


• Repair and/or replace all components of diesel engines, hydraulic, air conditioning, electrical, and suspension systems, drive trains, steering, braking, material handling, and operator comfort systems.


• Read, analyze, and interpret technical information from schematics, technical manuals, drawings and procedures, and governmental regulations.


• Perform welding and brazing, fabricate and modify parts, equipment, miscellaneous structures and attachments.


• Keep service manager informed on special parts orders, shortages and malfunctions.


• Complete all work orders (including warranty information) and time sheets in a legible, accurate, and timely manner.


• Maintain a current knowledge of products, technology and models by participating in educational opportunities, reading technical and regulation publications.


• Work as part of a team, offering and seeking assistance when needed.


• Keep shop vehicles clean and serviced.


• Help control expenses and produce as much quality work as possible.


• Help maintain cleanliness, neatness and safety of personal workspace, building and lot.


• Maintain a safe working environment and adhere to company safety program at all times.


• Perform other duties as assigned.

Customer Service Responsibilities

• Ensure every customer is satisfied with the products, services and support of all staff.


• Resolve customers concerns efficiently and effectively.


• Promote a positive attitude at all times. .


• Maintain a professional appearance and demeanor.


• Exhibit Birkey's high level of customer service on a daily basis.


• Acknowledge appreciation of clients and customer.

This organization reserves the right to revise the essential position functions as the need arises.