Teller Service Associate (JFK)

Dupaco; Dubuque, New York (IA, NY); On-site; USD 26,000 - 29,000; Full time

Job summary

Dupaco Community Credit Union in Dubuque, IA is hiring a Teller Service Associate to connect with members and provide courteous, professional service while processing transactions accurately.

You will educate members on credit union products and services, demonstrate available technology, and contribute to a positive image of the credit union through teamwork and a welcoming attitude.

Qualifications

• High school diploma or equivalent (i.e. GED) or equivalent experience.
• Ability to exude confidence and lead by example in providing outstanding member service to members, potential members, and coworkers
• Excellent communication skills with the ability to adjust your communication style to your audience
• A positive attitude and strong desire to help others
• Excellent computer skills with the ability to navigate between multiple programs

Responsibilities

• Connecting with members and potential members by providing courteous, professional and knowledgeable service to increase member satisfaction and account usage
• Accurately and efficiently processing transactions – such as deposits, payments, withdrawals, cashing checks, etc.
• Actively listening to identify the member’s unique needs and educating them on appropriate credit union products/ services
• Understand the technology that is available to the members and demonstrate to them how to use it
• Performing miscellaneous operation duties in accordance with established policies and procedures
• Promoting a positive and professional image of the credit union

Skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Education

High school diploma or equivalent

Job description

A Dupaco Career is different. You'll work with an inclusive crew of caring, passionate, and fun-loving people and you'll join them in working together toward a higher purpose. When you get here, you’ll know that your voice is valued and heard. You’ll find new and unique ways to make a positive impact just by being you. In the Teller Service Associate role you'll learn skills that will benefit you throughout your Dupaco Career and you'll find with that knowledge you'll 'Know, Show, and Grow' your way through 'YOUR' Career Journey. There’s a lot to love about working at Dupaco… Whether it's a great benefit package that helps YOU take care of YOU and helps YOU save for your future with the a generous 401k match, awesome starting pay of $19.14/HR, with monthly and annual incentives, and the ability to Build a Career Worth Loving.

• Connecting with members and potential members by providing courteous, professional and knowledgeable service to increase member satisfaction and account usage
• Accurately and efficiently processing transactions – such as deposits, payments, withdrawals, cashing checks, etc.
• Actively listening to identify the member’s unique needs and educating them on appropriate credit union products/ services
• Understand the technology that is available to the members and demonstrate to them how to use it
• Performing miscellaneous operation duties in accordance with established policies and procedures
• Promoting a positive and professional image of the credit union

You’ll need:

• High school diploma or equivalent (i.e. GED) or equivalent experience
• Ability to exude confidence and lead by example in providing outstanding member service to members, potential members, and coworkers
• Excellent communication skills with the ability to adjust your communication style to your audience
• A positive attitude and strong desire to help others
• Excellent computer skills with the ability to navigate between multiple programs

Qualifications

Skills

Required

Microsoft Outlook

Some Knowledge

Microsoft Word

Some Knowledge

Microsoft Excel

Some Knowledge

Behaviors

Required

Team Player

: Works well as a member of a group

Dedicated

: Devoted to a task or purpose with loyalty or integrity

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Required

Ability to Make an Impact

: Inspired to perform well by the ability to contribute to the success of a project or the organization

Preferred

Growth Opportunities

: Inspired to perform well by the chance to take on more responsibility

Education

Required

High School or better.

Experience

Required

Customer Service

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.