Consumer Lending Representative (Consumer Lending Processor)

Dupaco Community Credit Union; Dubuque (IA); On-site; USD 38,000 - 46,000; Full time

Job summary

Dupaco Community Credit Union in Dubuque, IA is hiring a Consumer Lending Representative to guide members through loan applications and the funding process. You'll listen to members, answer questions by phone and email, and ensure all transaction steps are completed accurately.

This on-site role emphasizes attention to detail, strong communication, and the ability to multitask across loan types (auto, personal, credit).

Qualifications

• High school diploma or GED required.
• Two years of college or equivalent experience in the financial industry preferred.
• Outstanding member service skills and ability to communicate clearly.
• Excellent verbal and written communication skills; adapt to audience.
• Strong computer skills and ability to navigate multiple programs.

Responsibilities

• Answer loan questions by phone and email.
• Process member service requests from branches (title releases, changes, etc.).
• Consult with members for closing and explain all documentation.
• Process and fund consumer loan products (auto, personal, VISA, etc.).
• Audit files to ensure loan documentation is accurate and compliant.
• Explain loan payoff quotes for various loan types.
• Cross-train on reports and send letters/paperwork to members.
• Assist in training employees on loan processing procedures and technology.

Skills

Interpersonal communication

Member service skills

Detail oriented

Multitasking

Phone and email communication

Financial industry knowledge

Education

High School Diploma or GED

Associates degree preferred

Job description

Job Category: Lending

Requisition Number: CONSU003084

• Full-Time
• On-site

Locations

Showing 1 location

DBQ Operations | Voices
Dubuque, IA 52001, USA

Description

Have you ever wondered what it feels like to help someone reach their goals of driving their dream car or getting that trendy new kitchen at home? As a Consumer Lending Representative at Dupaco you will hear the excitement in our member's voices as you assist them in completing the loan process to achieve these exciting milestones. It doesn't stop there... You'll be able to deploy your strong attention to detail, your ability to multi-task like a pro, and your gift to communicate strongly with anyone, in any scenario (phone, email, or in-person). Are you prepared to bring these skills, your professional image, and your desire for success to one Iowa's Top Workplaces? Come join Dupaco’s Consumer Lending Department as a Consumer Lending Representative!

You'll Be:

• Answering loan related member questions via phone and email.
• Processing member service requests from branches (title releases, title changes, mortgage releases, etc.).
• Consulting with members for closing and explain all documentation.
• Processing and funding consumer loan products (auto loan, personal loan, VISA, etc.).
• Auditing files to ensure that all loan documentation is accurate and complete and are in compliance with existing regulations, including Dupaco Community Credit Union loan policies and procedures.
• Articulating loan payoff quotes for auto loans, unsecured loans and home equity loans.
• Cross trained on the Paid Loan Reports and send letters and applicable paperwork to members.
• Providing proper explanations to members on ancillary products and refer members to the appropriate products and services.
• Assisting in training employees on loan processing procedures and technology.

You'll Need:

• High school diploma or equivalent (ie. GED)
• Two years of college or equivalent experience in the financial industry preferred
• Outstanding member service skills to provide quality service to members, potential members and coworkers
• Excellent communication skills (verbal and written) with the ability to adjust your communication style to your audience and handle difficult conversations in a tactful and professional manner
• Excellent computer skills with the ability to navigate between multiple programs and utilize dual computer screens
• Attention to detail, accuracy, ability to multitask and prioritize work

Qualifications

Skills

Preferred

Administrative

Intermediate

Customer Service

Some Knowledge

Behaviors

Preferred

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Required

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School or better.

Preferred

Associates or better.

Experience

Preferred

2 years:

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.