Consumer Lending Representative (Consumer Lending Processor)

Dupaco; Dubuque (IA); On-site; USD 42,000 - 54,000; Full time

Job summary

Dupaco in Dubuque, IA is seeking a Consumer Lending Representative to assist members with loan applications, explain documentation, and process auto, personal loans and more. You will answer questions by phone and email, ensure accuracy of files, and help members navigate the loan process with a high level of service.

This role is based on-site in Dubuque as part of a community-focused credit union. You will also audit files for compliance, discuss payoff quotes, and support training of staff on

Qualifications

• Excellent communication skills required for phone, email and in-person interactions.
• Attention to detail and accuracy in processing loan documents.
• Ability to multitask and prioritize in a dynamic environment.

Responsibilities

• Answer loan-related member questions via phone and email.
• Process member service requests from branches (title releases, changes, etc.).
• Consult with members for closing and explain documentation.
• Process and fund consumer loan products (auto, personal, VISA).
• Audit files for regulatory compliance and policy adherence.
• Articulate loan payoff quotes for various loan types.
• Cross-train on Paid Loan Reports and send letters/paperwork to members.
• Explain ancillary products and refer to appropriate services.
• Assist in training employees on loan processing procedures and technology.

Skills

Excellent communication skills

Attention to detail

Multitasking

Customer service

Written communication

Education

High school diploma or equivalent

Two years of college or equivalent experience

Job description

Job Category: Lending

Requisition Number: CONSU003084

• Full-Time
• On-site

Locations

Showing 1 location

DBQ Operations | Voices
Dubuque, IA 52001, USA

Description

Have you ever wondered what it feels like to help someone reach their goals of driving their dream car or getting that trendy new kitchen at home? As a Consumer Lending Representative at Dupaco you will hear the excitement in our member's voices as you assist them in completing the loan process to achieve these exciting milestones. It doesn't stop there... You'll be able to deploy your strong attention to detail, your ability to multi-task like a pro, and your gift to communicate strongly with anyone, in any scenario (phone, email, or in-person). Are you prepared to bring these skills, your professional image, and your desire for success to one Iowa's Top Workplaces? Come join Dupaco’s Consumer Lending Department as a Consumer Lending Representative!

You'll Be:

• Answering loan related member questions via phone and email.
• Processing member service requests from branches (title releases, title changes, mortgage releases, etc.).
• Consulting with members for closing and explain all documentation.
• Processing and funding consumer loan products (auto loan, personal loan, VISA, etc.).
• Auditing files to ensure that all loan documentation is accurate and complete and are in compliance with existing regulations, including Dupaco Community Credit Union loan policies and procedures.
• Articulating loan payoff quotes for auto loans, unsecured loans and home equity loans.
• Cross trained on the Paid Loan Reports and send letters and applicable paperwork to members.
• Providing proper explanations to members on ancillary products and refer members to the appropriate products and services.
• Assisting in training employees on loan processing procedures and technology.

You'll Need:

• High school diploma or equivalent (ie. GED)
• Two years of college or equivalent experience in the financial industry preferred
• Outstanding member service skills to provide quality service to members, potential members and coworkers
• Excellent communication skills (verbal and written) with the ability to adjust your communication style to your audience and handle difficult conversations in a tactful and professional manner
• Excellent computer skills with the ability to navigate between multiple programs and utilize dual computer screens
• Attention to detail, accuracy, ability to multitask and prioritize work

Qualifications

Skills

Preferred

Administrative

Intermediate

Customer Service

Some Knowledge

Behaviors

Preferred

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Required

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

High School or better.

Preferred

Associates or better.

Experience

Preferred

2 years:

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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