Service Center Operations Leader

TForce Freight; Rockford (IL); On-site; USD 65,000 - 95,000; Full time

Job summary

TForce Freight's Rockford Service Center is seeking a Manager, Service Center to oversee day-to-day operations, analyze productivity data, and collaborate with the service center management team to improve service levels.

The role requires strong communication, a Bachelor's degree (preferred), and the ability to engage with sales teams to translate customer requirements into operational plans.

Qualifications

• U.S. citizen or otherwise authorized to work in the U.S.
• Excellent Verbal and Written Communication Skills
• Bachelor's Degree or international equivalent - Preferred

Responsibilities

• Reviews projected performance plans to verify the correct number of drivers and routes are allocated.
• Compares planned versus actual performance reports to identify best practices, root causes for service failures, and operational adjustments.
• Observes dock operations to ensure established work procedures are followed.
• Participates in new hire orientation meetings to communicate expectations, company policies, and service and productivity goals.
• Communicates updated corporate policies and service center work rules.
• Manages and maintains customer relationships, resolves issues, and retains customers.
• Identifies individual and team skill gaps and developmental opportunities.
• Oversees Managers and Supervisors.

Skills

Verbal communication

Written communication

Education

Bachelor's degree or international equivalent

Job description

TForce Freight's Rockford Service Center is seeking a Manager, Service Center to oversee day-to-day operations, analyze productivity data, and collaborate with the service center management team to improve service levels.

The role requires strong communication, a Bachelor's degree (preferred), and the ability to engage with sales teams to translate customer requirements into operational plans.