Manager, Service Center - TForce Freight

TForce Freight; Richfield Township (OH); On-site; USD 70,000 - 110,000; Full time

Job summary

TForce Freight's Service Centers are led by a Manager who oversees day-to-day operations, analyzes productivity data, and partners with the service center management team to drive service and quality improvements.

The role supports sales by understanding customer requirements and provides operational expertise, mentoring managers and supervisors, and striving to meet performance goals across the network.

Qualifications

• Excellent Verbal and Written Communication Skills
• Bachelor's Degree or international equivalent - Preferred

Responsibilities

• Reviews projected performance plans to verify drivers and routes are allocated.
• Compares planned vs actual performance to identify best practices and root causes of service failures.
• Observes dock operations to ensure work procedures are followed.
• Participates in new hire orientation to communicate expectations and policies.
• Communicates updated corporate policies and service center rules.
• Manages and maintains customer relationships, resolves issues, and retains customers.
• Identifies skill gaps and developmental opportunities for individuals and teams.
• Oversees Managers and Supervisors.

Skills

Verbal communication

Written communication

Education

Bachelor's degree

Job description

Job Description

Job Title: Manager, Service Center

Job Summary:

This position oversees the day-to-day operations of TFF Service Centers. This candidate analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the service center management team to develop action plans and improve service level results. The Service Center Manager participates in sales team meetings to understand customer requirements and expectations and provide operational expertise.

Job Responsibilities:

• Reviews projected performance plans to verify the correct number of drivers and routes are allocated.
• Compares planned versus actual performance reports to identify best practices, root causes for service failures, and operational adjustments.
• Observes dock operations to ensure established work procedures are followed.
• Participates in new hire orientation meetings to communicate expectations, company policies, and service and productivity goals.
• Communicates updated corporate policies and service center work rules.
• Manages and maintains customer relationships, resolves issues, and retains customers.
• Identifies individual and team skill gaps and developmental opportunities.
• Oversees Managers and Supervisors.

Job Requirements:

• U.S. citizen or otherwise authorized to work in the U.S.
• Excellent Verbal and Written Communication Skills - Required
• Bachelor's Degree or international equivalent - Preferred