Service Center Operations Supervisor

TForce Freight; Lincoln (RI); On-site; USD 55,000 - 76,000; Full time

Job summary

TForce Freight in the United States is seeking a Service Center Supervisor to coordinate the day-to-day operations of its service centers and analyze productivity to achieve service and quality targets. This role collaborates with the Service Center management team to develop action plans and improve service level results, while supervising staff within the department.

The position emphasizes coordination with managers on hiring, training, safety, and labor relations, with a focus on continuous

Qualifications

• U.S. citizen or otherwise authorized to work in the U.S.
• High school diploma, GED, or international equivalent
• Strong communication skills
• Bachelor's Degree (or internationally comparable degree) - Preferred
• Previous dock operations experience - Preferred
• Supervisory experience in the transportation industry - Preferred

Responsibilities

• Work with other managers to coordinate hiring and promotion decisions.
• Work with other managers to ensure adherence to labor agreements and address grievances.
• Participate in new hire orientation meetings and conduct safety and quality training.
• Determine employee training needs and provide feedback and support.
• Conduct performance evaluations and resolve individual and group performance issue.
• Builds labor relations by interacting with labor officials and unionized employees and addressing and resolving requests and situations.
• Coaches and develops others using career development processes and tools.

Skills

Strong communication skills

Dock operations experience

Supervisory experience in transport

Education

Bachelor's Degree (or internationally comparable degree)

High school diploma or GED

Job description

TForce Freight in the United States is seeking a Service Center Supervisor to coordinate the day-to-day operations of its service centers and analyze productivity to achieve service and quality targets. This role collaborates with the Service Center management team to develop action plans and improve service level results, while supervising staff within the department.

The position emphasizes coordination with managers on hiring, training, safety, and labor relations, with a focus on continuous