Manager, Service Center - TForce Freight

TForce Freight; Rockford (IL); On-site; USD 65,000 - 95,000; Full time

Job summary

TForce Freight's Rockford Service Center is seeking a Manager, Service Center to oversee day-to-day operations, analyze productivity data, and collaborate with the service center management team to improve service levels.

The role requires strong communication, a Bachelor's degree (preferred), and the ability to engage with sales teams to translate customer requirements into operational plans.

Qualifications

• U.S. citizen or otherwise authorized to work in the U.S.
• Excellent Verbal and Written Communication Skills
• Bachelor's Degree or international equivalent - Preferred

Responsibilities

• Reviews projected performance plans to verify the correct number of drivers and routes are allocated.
• Compares planned versus actual performance reports to identify best practices, root causes for service failures, and operational adjustments.
• Observes dock operations to ensure established work procedures are followed.
• Participates in new hire orientation meetings to communicate expectations, company policies, and service and productivity goals.
• Communicates updated corporate policies and service center work rules.
• Manages and maintains customer relationships, resolves issues, and retains customers.
• Identifies individual and team skill gaps and developmental opportunities.
• Oversees Managers and Supervisors.

Skills

Verbal communication

Written communication

Education

Bachelor's degree or international equivalent

Job description

Job Summary

This position oversees the day-to-day operations of TFF Service Centers. This candidate analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the service center management team to develop action plans and improve service level results. The Service Center Manager participates in sales team meetings to understand customer requirements and expectations and provide operational expertise.

Job Description

Job Title

Manager, Service Center

Job Summary

This position oversees the day-to-day operations of TFF Service Centers. This candidate analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the service center management team to develop action plans and improve service level results. The Service Center Manager participates in sales team meetings to understand customer requirements and expectations and provide operational expertise.

Job Responsibilities

• Reviews projected performance plans to verify the correct number of drivers and routes are allocated.
• Compares planned versus actual performance reports to identify best practices, root causes for service failures, and operational adjustments.
• Observes dock operations to ensure established work procedures are followed.
• Participates in new hire orientation meetings to communicate expectations, company policies, and service and productivity goals.
• Communicates updated corporate policies and service center work rules.
• Manages and maintains customer relationships, resolves issues, and retains customers.
• Identifies individual and team skill gaps and developmental opportunities.
• Oversees Managers and Supervisors.

Job Requirements

• U.S. citizen or otherwise authorized to work in the U.S.
• Excellent Verbal and Written Communication Skills- Required
• Bachelor's Degree or international equivalent - Preferred