Service Center Operations Leader

TForce Freight; Richfield Township (OH); On-site; USD 70,000 - 110,000; Full time

Job summary

TForce Freight's Service Centers are led by a Manager who oversees day-to-day operations, analyzes productivity data, and partners with the service center management team to drive service and quality improvements.

The role supports sales by understanding customer requirements and provides operational expertise, mentoring managers and supervisors, and striving to meet performance goals across the network.

Qualifications

• Excellent Verbal and Written Communication Skills
• Bachelor's Degree or international equivalent - Preferred

Responsibilities

• Reviews projected performance plans to verify drivers and routes are allocated.
• Compares planned vs actual performance to identify best practices and root causes of service failures.
• Observes dock operations to ensure work procedures are followed.
• Participates in new hire orientation to communicate expectations and policies.
• Communicates updated corporate policies and service center rules.
• Manages and maintains customer relationships, resolves issues, and retains customers.
• Identifies skill gaps and developmental opportunities for individuals and teams.
• Oversees Managers and Supervisors.

Skills

Verbal communication

Written communication

Education

Bachelor's degree

Job description

TForce Freight's Service Centers are led by a Manager who oversees day-to-day operations, analyzes productivity data, and partners with the service center management team to drive service and quality improvements.

The role supports sales by understanding customer requirements and provides operational expertise, mentoring managers and supervisors, and striving to meet performance goals across the network.