Manager, Service Center - TForce Freight

TFI International Inc.; Rockford (IL); Hybrid; USD 65,000 - 95,000; Full time

Job summary

TFI International Inc. seeks a Manager, Service Center to oversee the day-to-day operations of our service centers and analyze performance data to meet productivity, service and quality targets.

You will work with the service center management team to develop action plans and improve service levels, and participate in sales meetings to align on customer requirements. The role requires excellent verbal and written communication, with a bachelor’s degree preferred, and accountability for managing

Qualifications

• Excellent verbal and written communication skills required.
• Bachelor's degree or international equivalent preferred.

Responsibilities

• Oversee day-to-day operations of service centers.
• Analyze operational data to improve productivity, service, and quality.
• Collaborate with management to develop action plans and improve service levels.
• Participate in sales team meetings to understand customer requirements.
• Communicate updated policies and service center rules.
• Manage customer relationships, resolve issues, and retain customers.
• Identify skill gaps and developmental opportunities.
• Oversee Managers and Supervisors.

Skills

Verbal and written communication

Education

Bachelor's degree

Job description

Job Title: Manager, Service Center

Job Summary: This position oversees the day-to-day operations of TFF Service Centers. This candidate analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the service center management team to develop action plans and improve service level results. The Service Center Manager participates in sales team meetings to understand customer requirements and expectations and provide operational expertise.

Job Responsibilities:

• Reviews projected performance plans to verify the correct number of drivers and routes are allocated.
• Compares planned versus actual performance reports to identify best practices, root causes for service failures, and operational adjustments.
• Observes dock operations to ensure established work procedures are followed.
• Participates in new hire orientation meetings to communicate expectations, company policies, and service and productivity goals.
• Communicates updated corporate policies and service center work rules.
• Manages and maintains customer relationships, resolves issues, and retains customers.
• Identifies individual and team skill gaps and developmental opportunities.
• Oversees Managers and Supervisors.

Job Requirements:

• U.S. citizen or otherwise authorized to work in the U.S.
• Excellent Verbal and Written Communication Skills- Required
• Bachelor's Degree or international equivalent - Preferred