Service Center Operations Leader

Veolia; Hanceville (AL); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Job summary

Veolia in Hanceville, AL, is seeking an experienced Service Center General Manager to lead daily operations and drive customer satisfaction. The role focuses on building a high-performing team, optimizing workflows, and delivering service excellence.

You will manage budgets, monitor KPIs, and implement continuous improvement initiatives while maintaining compliance with company policies and industry standards. This is a full-time role based on site.

Qualifications

• 5 years of progressive experience in service center management or operations.
• 3 years of direct supervisory or management experience leading teams.

Responsibilities

• Lead and develop a diverse service center team.
• Establish KPIs to ensure service quality, efficiency and customer satisfaction targets.
• Manage operational budgets, control costs, and optimize resource allocation.
• Implement process improvements and best practices to enhance efficiency and reduce turnaround times.
• Oversee scheduling, staffing levels, and workforce management for optimal coverage.
• Conduct performance reviews and develop career advancement opportunities.
• Ensure compliance with policies, regulations and quality standards.
• Analyze performance metrics and generate reports to identify trends and opportunities.
• Maintain regular communications with senior leadership on status and initiatives.
• Foster a customer-centric environment with service-excellence standards.
• Recruit, onboard, and retain top talent for the service center.

Skills

Leadership

KPI tracking

Budget management

Data analysis

Process improvement

Communication

Workforce scheduling

Decision making

Job description

Veolia in Hanceville, AL, is seeking an experienced Service Center General Manager to lead daily operations and drive customer satisfaction. The role focuses on building a high-performing team, optimizing workflows, and delivering service excellence.

You will manage budgets, monitor KPIs, and implement continuous improvement initiatives while maintaining compliance with company policies and industry standards. This is a full-time role based on site.