Senior Service Center Operations Leader

Veolia | North America; Hanceville (AL); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid time off

Tuition reimbursement

Volunteer time off

Job summary

Veolia North America seeks a Service Center General Manager to lead our Hanceville, AL operations. You will manage a diverse team, drive service quality, and optimize costs while ensuring customer satisfaction.

Responsibilities include KPI tracking, budget oversight, process improvements, and workforce planning. A strong leader with data-driven decision making and experience in service center management is essential.

Qualifications

• 5+ years of progressive experience in service center management, operations management, or related field.
• 3+ years of direct supervisory or management experience leading teams of varying sizes.
• Budget management, financial analysis, and cost control experience.
• Strong knowledge of performance metrics, KPI tracking, and data-driven decision-making.
• Experience with Lean, Six Sigma, or other continuous improvement methodologies.

Responsibilities

• Lead, mentor, and develop a diverse team of service center professionals.
• Establish and monitor KPIs to ensure service quality and customer satisfaction targets.
• Manage operational budgets, control costs, and optimize resource allocation.
• Implement process improvements and best practices to enhance efficiency.
• Oversee scheduling, staffing levels, and workforce management.
• Conduct regular performance reviews and develop career advancement opportunities.
• Ensure compliance with company policies, industry regulations, and quality standards.
• Analyze performance metrics and generate reports for leadership.

Skills

Leadership

Budget management

KPI tracking

Team development

Process improvement

Operational planning

Communication

Data-driven decision making

Workforce scheduling

Quality assurance

Tools

Service center software

Job description

Veolia North America seeks a Service Center General Manager to lead our Hanceville, AL operations. You will manage a diverse team, drive service quality, and optimize costs while ensuring customer satisfaction.

Responsibilities include KPI tracking, budget oversight, process improvements, and workforce planning. A strong leader with data-driven decision making and experience in service center management is essential.