Service Center GM — Lead Operations & Growth

Service Experts; Salem (VA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

401(k) matching

Health, dental, vision insurance

Life insurance

Disability insurance

Training and career development

Company holidays

Job summary

Service Experts Heating & Air Conditioning seeks a General Manager to direct the service center, providing leadership to all personnel and processes. The role requires overseeing profitability, payroll accuracy, and safety compliance at the Salem, VA location.

The GM will lead sales initiatives, ensure excellent customer communications, and develop employees, with a focus on driving service quality and operational efficiency at the center.

Qualifications

• BS or BA Degree in Business Administration or Operations preferred.
• 5+ Years of experience in HVAC, Security, Pest Control, or similar customer service focused industries (preferred).
• Ability to utilize basic computer applications (databases, spreadsheets, word processing, and internet).

Responsibilities

• Analyze the operating statement for the center and individual departments and take appropriate action.
• Prepare/review the GM report and take appropriate action.
• Analyze determinants of profitability and take appropriate actions to adjust.
• Ensure employee payroll processes are accurate and on time.
• Apply appropriate accounting control principles (for A/R, A/P, payroll, etc.).
• Plan/set/achieve sales goals; utilize multiple processes for generating and responding to sales leads; Coach salespeople.
• Ensure effective customer communications.
• Profile customer marketing base and future customer niches and maintain customer files.
• Develop employees and seek promotional opportunities for employees on a company-wide basis.
• Utilize established Vendor Programs whenever appropriate.
• Adhere to government safety guidelines and assure proper procedures are in place for handling accidents, fire, and emergency situations.

Skills

Leadership

Customer service oriented

5+ years experience in HVAC/related

Education

BS or BA Degree in Business Administration or Operations preferred

Tools

Databases, spreadsheets, word processing, internet

Job description

Service Experts Heating & Air Conditioning seeks a General Manager to direct the service center, providing leadership to all personnel and processes. The role requires overseeing profitability, payroll accuracy, and safety compliance at the Salem, VA location.

The GM will lead sales initiatives, ensure excellent customer communications, and develop employees, with a focus on driving service quality and operational efficiency at the center.