Service Center Operations Leader

Dayton Freight Lines; Cedar Rapids (IA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Stable and growing organization

Competitive weekly pay

Career advancement

Modern facilities

Clean, late model equipment

Comprehensive benefits package

Job summary

Dayton Freight Lines is seeking a Service Center Manager to oversee operations, staffing, and safety compliance across the center, ensuring efficient and economical execution of activities. You will lead drivers, dock workers, and sales staff while developing plans to maximize revenue and maintain high customer satisfaction.

You will monitor performance, implement improvements, and uphold company safety practices, while coordinating with teams to meet corporate objectives and drive continuous

Qualifications

• Knowledge of the LTL/ Transportation Industry.
• Experience managing drivers and dock workers.
• Experience managing a sales staff.
• Experience developing and following a budget.

Responsibilities

• Inspects and measures Service Center performance to identify opportunities or problem areas and develop solutions.
• Maintains excellent communication with external and internal customers.
• Analyzes revenue statistics.
• Identifies sales opportunities and develops customer solutions.
• Keeps fully informed of competitor developments.
• Recruits, qualifies, interviews, hires, trains and develops Service Center personnel.
• Develops sales/marketing action plans to maximize territory revenue.
• Investigates, reports and initiates corrective actions for accidents, job related injuries and employee discrepancies.
• Understands and complies with Dayton Freight’s safety practices including DOT, EPA, ICC and OSHA rules and regulations.
• Evaluates all freight claims.
• Ensures that Service Center premises are protected and maintained.
• Facilitates informational meetings with Service Center team members.
• Effectively handles special assignments as directed.

Skills

LTL/Transportation industry knowledge

Managed drivers and dock workers

Managed a sales staff

Budget management experience

Job description

Dayton Freight Lines is seeking a Service Center Manager to oversee operations, staffing, and safety compliance across the center, ensuring efficient and economical execution of activities. You will lead drivers, dock workers, and sales staff while developing plans to maximize revenue and maintain high customer satisfaction.

You will monitor performance, implement improvements, and uphold company safety practices, while coordinating with teams to meet corporate objectives and drive continuous