Supervisor, Service Center - TForce Freight

TForce Freight; Oklahoma; On-site; USD 52,000 - 66,000; Full time

Job summary

TForce Freight is seeking a Supervisor, Service Center to coordinate day-to-day operations and supervise staff within the service center. This role analyzes operational data to improve productivity, service, and quality targets and collaborates with management to implement action plans.

The ideal candidate will have strong communication skills and supervisory experience in transportation or logistics. A high school diploma is required; a Bachelor's degree is preferred but not mandatory.

Qualifications

• Requires strong communication and leadership abilities.
• Supervisory experience in a transportation or logistics setting is preferred.
• Bachelor's degree is preferred but not required for all candidates.

Responsibilities

• Coordinate hiring and promotion decisions with other managers.
• Ensure adherence to labor agreements and address grievances.
• Participate in new hire orientation and conduct safety and quality training.
• Determine employee training needs and provide feedback and support.
• Conduct performance evaluations and resolve performance issues.
• Build labor relations with labor officials and unionized staff.
• Coach and develop staff using career development processes.

Skills

Strong communication skills

Leadership

Team management

Education

High school diploma or GED

Bachelor's Degree (or international equivalent) – Preferred

Job description

Job Description

Job Title: Supervisor, Service Center

Job Summary: This position coordinates the day-to-day operations of TForce Freight Service Centers. This candidate analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the Service Center management team to develop action plans and improve service level results. The Service Center Supervisor oversees staff within the department.

Job Responsibilities

• Work with other managers to coordinate hiring and promotion decisions.
• Work with other managers to ensure adherence to labor agreements and address grievances.
• Participate in new hire orientation meetings and conduct safety and quality training.
• Determine employee training needs and provide feedback and support.
• Conduct performance evaluations and resolve individual and group performance issue.
• Builds labor relations by interacting with labor officials and unionized employees and addressing and resolving requests and situations.
• Coaches and develops others using career development processes and tools.

Job Requirements

• U.S. citizen or otherwise authorized to work in the U.S.
• High school diploma, GED, or international equivalent
• Strong communication skills
• Bachelor's Degree (or internationally comparable degree) - Preferred
• Previous dock operations experience - Preferred
• Supervisory experience in the transportation industry - Preferred