Supervisor, Service Center-TForce Freight

TForce Freight; Greensboro (NC); On-site; USD 60,000 - 80,000; Full time

Job summary

TForce Freight is seeking a Supervisor, Service Center to coordinate day-to-day operations and analyze productivity, service, and quality targets at the Greensboro, NC Service Center. You will collaborate with management to develop action plans and improve service levels, while supervising staff in the department.

The role emphasizes coordinating with other managers, implementing training, evaluating performance, and addressing grievances to maintain efficient operations.

Qualifications

• High school diploma, GED, or international equivalent.
• Bachelor's Degree (or internationally comparable degree) - Preferred.
• Previous dock operations experience - Preferred.
• Supervisory experience in the transportation industry - Preferred.
• Strong communication skills.

Responsibilities

• Coordinate hiring and promotion decisions with other managers.
• Ensure adherence to labor agreements and address grievances.
• Participate in new hire orientation meetings and conduct safety and quality training.
• Determine employee training needs and provide feedback and support.
• Conduct performance evaluations and resolve individual and group performance issues.
• Build labor relations by interacting with labor officials and unionized employees and addressing and resolving requests and situations.
• Coaches and develops others using career development processes and tools.

Skills

Strong communication skills

Education

Bachelor's Degree (or internationally comparable degree) - Preferred

Job description

Job Description

Job Title: Supervisor, Service Center

Job Summary: This position coordinates the day-to-day operations of TForce Freight Service Centers. This candidate analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the Service Center management team to develop action plans and improve service level results. The Service Center Supervisor oversees staff within the department.

Job Responsibilities

• Work with other managers to coordinate hiring and promotion decisions.
• Work with other managers to ensure adherence to labor agreements and address grievances.
• Participate in new hire orientation meetings and conduct safety and quality training.
• Determine employee training needs and provide feedback and support.
• Conduct performance evaluations and resolve individual and group performance issue.
• Builds labor relations by interacting with labor officials and unionized employees and addressing and resolving requests and situations.
• Coaches and develops others using career development processes and tools.

Job Requirements

• U.S. citizen or otherwise authorized to work in the U.S.
• High school diploma, GED, or international equivalent
• Strong communication skills
• Bachelor's Degree (or internationally comparable degree) - Preferred
• Previous dock operations experience - Preferred
• Supervisory experience in the transportation industry - Preferred