Service Center Operations & Customer Experience Specialist

Clearwater Systems; Hamilton (MT); On-site; USD 48,000 - 60,000; Full time

Job summary

Clearwater Systems in Hamilton, MT is seeking a hands-on Office Manager to keep the service center organized, support the team, and welcome every customer.

You’ll coordinate schedules, assist with product purchases, maintain records, and collaborate with service, delivery, and warehouse teams while lifting up to 50 pounds and operating basic office equipment. This role offers practical training in forklift operation.

Qualifications

• Experience coordinating schedules and service teams.
• Strong organization and communication skills.
• Proficiency with office software and email.
• Able to lift up to 50 pounds regularly.

Responsibilities

• Coordinate service and installation schedules with service, delivery, and warehouse teams.
• Own the customer experience from welcome to resolution.
• Process orders, shipments, changes, and returns; maintain reliable records.
• Partner with Accounts Receivable on billing and past-due accounts, with professionalism and empathy.
• Keep the local manager informed about trends, concerns, and opportunities.

Skills

Strong organization

Communication

Customer service

Office software

Initiative

Physical stamina

Job description

Clearwater Systems in Hamilton, MT is seeking a hands-on Office Manager to keep the service center organized, support the team, and welcome every customer.

You’ll coordinate schedules, assist with product purchases, maintain records, and collaborate with service, delivery, and warehouse teams while lifting up to 50 pounds and operating basic office equipment. This role offers practical training in forklift operation.