Hands-On Office Manager — Customer Experience & Ops

Clearwater Systems Inc; Hamilton (MT); On-site; USD 50,000 - 60,000; Full time

Job summary

Clearwater Systems in Hamilton, MT is seeking a hands-on Office Manager to keep the service center organized, support the team, and ensure every customer feels welcome. The role involves coordinating service and installation schedules, guiding purchases of salt and filters, and maintaining professional, accurate records.

Ideal candidates are organized, have strong communication skills, and can lift up to 50 pounds.

Qualifications

• Must be organized and customer-focused.
• Strong communication and problem-solving abilities required.
• Proficiency with common office software and email is expected.
• Ability to lift and move items as needed, with safety in mind.

Responsibilities

• Keep the service center running smoothly and coordinate schedules across teams.
• Welcome customers and assist with purchases of salt, filters, and related products; connect homeowners with Water Specialists.
• Maintain accurate records for orders, shipments, changes, and returns; assist with billing as needed.
• Manage supplies, equipment, and office systems; identify workflow improvements and keep the local manager informed.
• Assist with loading products and operate forklifts or pallet jacks with provided training.

Skills

Strong organization

Customer service

Communication

Initiative

Tools

Office software

Job description

Clearwater Systems in Hamilton, MT is seeking a hands-on Office Manager to keep the service center organized, support the team, and ensure every customer feels welcome. The role involves coordinating service and installation schedules, guiding purchases of salt and filters, and maintaining professional, accurate records.

Ideal candidates are organized, have strong communication skills, and can lift up to 50 pounds.