Service Center Manager: Lead Ops, Profit & Growth

XPO Logistics, Inc.; Pocatello (ID); Vor Ort; USD 70.000 - 95.000; Vollzeit

Benefits dieser Stelle

Health insurance

401(k) with company match

Paid time off (PTO)

Holidays

Life and disability insurance

Education assistance

Company stock purchase plan

Company vehicle provided

Zusammenfassung

XPO Logistics, Inc. in the United States is seeking a Service Center Manager to lead a busy service center, oversee staff, and drive profitability through strong operations and safety standards.

The role requires deep LTL industry knowledge, DOT/FMCSA compliance, and proven leadership. Expect a dynamic, hands-on environment with a focus on customer service, cost control, and strategic growth.

Qualifikationen

• 5 years of supervisory experience.
• Thorough knowledge of and experience with the Less-than-Truckload (LTL) industry, DOT, FMCSA, and other transportation rules and regulations, OSHA standards, hazardous materials regulations, NMFC and Tariff rules and company policies and procedures
• Experience with Microsoft Office
• Valid driver’s license and satisfactory driving record
• Available to work a variety of shifts, including days, evenings, nights and weekends and travel as needed

Aufgaben

• Supervise and lead all service center employees; oversee timekeeping, payroll administration, personnel changes, and ongoing coaching, discipline, training, and development of your staff.
• Own and achieve P&L goals for the service center, including attaining Key Performance Indicators (KPIs)
• Lead your supervisory team to plan and attain daily and long term labor goals to ensure budget, service and quality goals are achieved.
• Provide information frequently to all employees about service center productivity and company policies and procedures
• Conduct regular team meetings to promote engagement, review productivity, safety, and service, and performance, communicate operational updates
• Research, monitor and implement all opportunities to cut costs and improve efficiencies
• Support sales-driven growth by ensuring operational execution meets customer requirements, addressing service gaps, and identifying opportunities to improve yield and profitability
• Partner with Sales to drive revenue growth and retain key business by participating in customer visits, translating customer needs into operational plans, resolving service issues impacting key accounts, and supporting new business onboarding while executing local strategies to strengthen customer relationships
• Develop relationships and engage with the top 10-15 local, revenue-driving customer accounts
• Promote and enforce safe and clean facility and equipment through adherence to safety and housekeeping practices/procedures, regular safety briefings, timely training completion, and strict adherence to driver and vehicle DOT compliance, OSHA standards, hazardous materials handling requirements, and environmental regulations, taking immediate action to correct unsafe behaviors and conditions
• Hold the team accountable to route proper documentation and oversee procedure control for hazardous material shipments
• Comply with all applicable laws/regulations as well as all company policies/procedures
• Lead the "Self-Assessment" process to verify adherence to all service center operational processes and standards through recurring compliance checkpoints

Kenntnisse

Supervisory experience

LTL industry knowledge

Microsoft Office

Valid driver’s license

Willing to travel

Ausbildung

Bachelor’s degree

Tools

Microsoft Office

Jobbeschreibung

XPO Logistics, Inc. in the United States is seeking a Service Center Manager to lead a busy service center, oversee staff, and drive profitability through strong operations and safety standards.

The role requires deep LTL industry knowledge, DOT/FMCSA compliance, and proven leadership. Expect a dynamic, hands-on environment with a focus on customer service, cost control, and strategic growth.