Service Center Leader — LTL Ops & P&L Growth

XPO Logistics, Inc.; Redding (CA); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Health insurance on day one

Life insurance

Disability insurance

PTO 15 days first year

9 paid holidays

401(k) with company match

Education assistance

Incentive/bonus plan

Stock purchase program

Company vehicle

Job summary

XPO Logistics, Inc. is seeking a Service Center Manager in the United States to lead a busy service center, oversee daily operations, labor planning, and customer-focused execution. You will drive P&L results, manage safety, quality, and efficiency, and partner with Sales to grow revenue with key accounts.

Responsibilities include supervising staff, achieving KPIs, and coordinating with cross-functional teams to improve yield and profitability while maintaining a strong safety culture.

Qualifications

• 5 years of supervisory experience.
• Thorough knowledge of LTL industry and regulations.
• Experience with Microsoft Office.
• Valid driver's license.
• Willing to work various shifts and travel.

Responsibilities

• Supervise and lead all service center employees; oversee timekeeping, payroll administration, personnel changes, and ongoing coaching, discipline, training, and development of your staff.
• Own and achieve P&L goals for the service center, including attaining KPIs.
• Lead your supervisory team to plan and attain daily and long term labor goals to ensure budget, service and quality goals are achieved.
• Provide information frequently to all employees about service center productivity and company policies and procedures.
• Conduct regular team meetings to promote engagement, review productivity, safety, and service, and performance, communicate operational updates, and address questions or concerns.
• Research, monitor and implement opportunities to cut costs and improve efficiencies.
• Support sales-driven growth by ensuring operational execution meets customer requirements, addressing service gaps, and identifying opportunities to improve yield and profitability.
• Partner with Sales to drive revenue growth and retain key business by participating in customer visits, translating customer needs into operational plans, resolving service issues impacting key accounts, and supporting new business onboarding while executing local strategies to strengthen customer relationships.
• Develop relationships and engage with the top 10-15 local, revenue-driving customer accounts.
• Promote and enforce safe and clean facility and equipment through adherence to safety and housekeeping practices/procedures, regular safety briefings, timely training completion, and strict adherence to DOT, OSHA, hazmat handling, and environmental regulations; correct unsafe behaviors.
• Hold the team accountable to route proper documentation and oversee procedure control for hazardous material shipments.
• Comply with all applicable laws/regulations as well as all company policies/procedures.
• Lead the "Self-Assessment" process to verify adherence to all service center operational processes and standards through recurring compliance checkpoints

Skills

Supervisory experience

LTL knowledge

DOT/FMCSA/OSHA regs

Hazardous materials regs

NMFC & Tariff rules

Microsoft Office

Driver's license

Shift flexibility & travel

Education

Bachelor's degree + 5 years experience or equivalent

Tools

Microsoft Office

Job description

XPO Logistics, Inc. is seeking a Service Center Manager in the United States to lead a busy service center, oversee daily operations, labor planning, and customer-focused execution. You will drive P&L results, manage safety, quality, and efficiency, and partner with Sales to grow revenue with key accounts.

Responsibilities include supervising staff, achieving KPIs, and coordinating with cross-functional teams to improve yield and profitability while maintaining a strong safety culture.