Senior Service Center Manager – LTL & P&L

XPO Logistics, Inc.; City of Plattsburgh (NY); On-site; USD 82,000 - 103,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

PTO days

Company holidays

401(k) match

Education assistance

Incentive plan

Stock purchase

Company vehicle

Job summary

XPO Logistics, Inc. is seeking a Senior Service Center Manager to lead a busy service center in the United States. You will supervise staff, manage payroll, coaching and development while owning P&L goals and KPIs to drive performance and profitability.

You will collaborate with Sales to meet customer requirements, improve yields, and ensure safety and compliance. The role offers a comprehensive benefits package, incentive opportunities, and a company vehicle based on center size.

Qualifications

• 5+ years of supervisory experience and workforce leadership.
• Strong knowledge of LTL, DOT, FMCSA regulations and OSHA standards.
• Proficiency with Microsoft Office and data tools.
• Ability to work diverse shifts including evenings/weekends and travel as needed.
• Experience balancing operations leadership with external sales.
• Experience with process improvement and cost control.
• Skilled in multitasking, organization, and prioritization.
• Experience managing in an LTL environment and P&L oversight.

Responsibilities

• Supervise and lead all service center employees, including coaching and training.
• Own and achieve P&L goals and KPIs for the service center.
• Plan daily/long-term labor to meet budget, service, and quality targets.
• Communicate policies and productivity updates to staff.
• Conduct regular team meetings to review safety and performance.
• Identify and implement cost-saving and efficiency improvements.
• Support sales-driven growth and align operations with customer needs.
• Partner with Sales to drive revenue and onboard new business.
• Develop relationships with top local accounts and ensure compliance with safety standards.
• Maintain DOT compliance, OSHA standards, and hazardous materials handling.

Skills

Supervisory experience

LTL industry knowledge

DOT/FMCSA knowledge

Microsoft Office

Shift flexibility

Travel readiness

Sales leadership

P&L management

Education

Bachelor’s degree or equivalent

Job description

XPO Logistics, Inc. is seeking a Senior Service Center Manager to lead a busy service center in the United States. You will supervise staff, manage payroll, coaching and development while owning P&L goals and KPIs to drive performance and profitability.

You will collaborate with Sales to meet customer requirements, improve yields, and ensure safety and compliance. The role offers a comprehensive benefits package, incentive opportunities, and a company vehicle based on center size.