Service Center Manager — Growth, Profit & People

Grease Monkey International; Thornton (CO); On-site; USD 52,000 - 64,000; Full time

Job summary

Grease Monkey International in Thornton, CO seeks a Center Manager to lead the service center, blend hands-on bay work with strategic oversight, and deliver exceptional customer experiences while driving sales and profitability.

As the owner mindset leader, you will manage staffing, safety, compliance, and P&L, coach a high-performing team of technicians, and foster a culture of accountability and service excellence.

Qualifications

• High school diploma or equivalent required.
• 3+ years of people leadership experience; automotive or service retail management preferred
• Strong understanding of P&L management, cost control, and revenue growth strategies
• Proven track record of achieving or exceeding sales and operational KPIs
• Experience in a high-volume, customer-facing environment (automotive, retail, restaurant, or similar)
• Comfortable using POS systems, scheduling tools, and standard business software
• Strong business acumen, problem-solving ability, and decision-making skills

Responsibilities

• Deliver a best-in-class customer experience grounded in trust, transparency, and efficiency
• Build lasting relationships with customers and local fleet accounts to drive repeat business
• Lead the execution of a consistent, high-quality sales process including vehicle health checks and service recommendations
• Drive revenue growth by meeting or exceeding sales targets across services, memberships (if applicable), and fleet partnerships
• Resolve customer concerns with urgency and professionalism, ensuring follow-through and documentation.
• Own and manage the center's Profit & Loss (P&L), including revenue, labor, and operating expenses
• Oversee daily operations including service bay efficiency, workflow, scheduling, and store readiness
• Maintain accurate inventory levels and ensure proper ordering, usage, and tracking of parts and supplies.

Skills

People leadership

Customer experience

Sales growth

P&L management

Safety compliance

Education

High school diploma or equivalent

Tools

POS systems

Scheduling tools

Standard business software

Job description

Grease Monkey International in Thornton, CO seeks a Center Manager to lead the service center, blend hands-on bay work with strategic oversight, and deliver exceptional customer experiences while driving sales and profitability.

As the owner mindset leader, you will manage staffing, safety, compliance, and P&L, coach a high-performing team of technicians, and foster a culture of accountability and service excellence.