Auto Service Center Manager: Lead Sales & People

Grease Monkey International; Montrose (CO); On-site; USD 63,000 - 77,000; Full time

Job summary

Grease Monkey International is seeking a Center Manager in Montrose, CO to lead service center operations, drive customer satisfaction, and manage P&L. You will balance hands-on leadership in the bay with strategic oversight of revenue, costs, safety, and talent development.

You will supervise technicians, build a high-performing team, enforce safety standards, and ensure a superior customer experience while growing local fleet relationships and service metrics.

Qualifications

• High school diploma or equivalent.
• 3+ years of people leadership experience; automotive or service retail management preferred.
• Strong understanding of P&L management, cost control, and revenue growth strategies.
• Proven track record of achieving or exceeding sales and operational KPIs.
• Experience in a high-volume, customer-facing environment (automotive, retail, restaurant, or similar).
• Comfortable using POS systems, scheduling tools, and standard business software.
• Strong business acumen, problem-solving ability, and decision-making skills.

Responsibilities

• Deliver a best-in-class customer experience grounded in trust, transparency, and efficiency.
• Build lasting relationships with customers and local fleet accounts to drive repeat business.
• Lead the execution of a consistent, high-quality sales process including vehicle health checks and service recommendations.
• Drive revenue growth by meeting or exceeding sales targets across services, memberships, and fleet partnerships.
• Resolve customer concerns with urgency and professionalism, ensuring follow-through and documentation.
• Own and manage the center’s Profit & Loss (P&L), including revenue, labor, and operating expenses.
• Control costs across labor, parts, inventory, and overall shop expenses.
• Oversee daily operations including service bay efficiency, workflow, scheduling, and store readiness.
• Maintain accurate inventory levels and ensure proper ordering, usage, and tracking of parts and supplies.
• Execute scheduling, reporting, and administrative tasks with precision using company systems.
• Lead from the front—actively working alongside your team in daily operations.
• Build, coach, and develop a high-performing team of service technicians and leaders.
• Create a culture rooted in accountability, teamwork, safety, and customer obsession.
• Own the full employee lifecycle: hiring, onboarding, training, performance management, and discipline when necessary.
• Ensure all team members are trained, certified, and technically proficient.

Skills

People leadership

P&L management

Sales & KPIs

Customer-facing

POS systems

Scheduling tools

Education

High school diploma or equivalent

Tools

POS systems

Scheduling tools

Standard business software

Job description

Grease Monkey International is seeking a Center Manager in Montrose, CO to lead service center operations, drive customer satisfaction, and manage P&L. You will balance hands-on leadership in the bay with strategic oversight of revenue, costs, safety, and talent development.

You will supervise technicians, build a high-performing team, enforce safety standards, and ensure a superior customer experience while growing local fleet relationships and service metrics.