Service Center Leader - Own Profit & Customer Excellence

Novax Recruitment Ltd; Chesapeake (VA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Relocation assistance

Comprehensive benefits package

Long-term career growth

Job summary

Novax Recruitment Ltd is seeking an experienced Service Center Manager for an East Coast USA operation with relocation assistance. You will own the P&L, drive revenue growth, lead a multi-disciplinary team, and ensure exceptional customer service and safety standards.

The role offers strong leadership responsibility and growth opportunities within a busy service center environment. The ideal candidate will have 5+ years in service-center leadership, a solid track record in profitability, and

Qualifications

• 5+ years in branch/service center/ops management.
• Proven ability to lead multi-disciplinary teams.
• Strong P&L ownership and business management experience.
• Demonstrated ability to drive revenue growth and operations.
• Experience managing customer relationships and service excellence.

Responsibilities

• Lead the day-to-day service center operations.
• Provide leadership to technicians, CS reps, drivers and admin staff.
• Drive revenue growth and profitability.
• Own and manage the location's P&L.
• Develop and maintain strong customer relationships.
• Ensure safety and regulatory compliance.

Skills

Leadership

P&L ownership

Customer service

KPIs

Education

Bachelor's degree

Tools

CRM

ITSM

Job description

Novax Recruitment Ltd is seeking an experienced Service Center Manager for an East Coast USA operation with relocation assistance. You will own the P&L, drive revenue growth, lead a multi-disciplinary team, and ensure exceptional customer service and safety standards.

The role offers strong leadership responsibility and growth opportunities within a busy service center environment. The ideal candidate will have 5+ years in service-center leadership, a solid track record in profitability, and