Service Center Leader: High-Impact Ops & Team Builder

Roadrunner; Forest Park (GA); On-site; USD 115,000 - 135,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

Roadrunner in Atlanta, GA seeks a Service Center Manager to lead daily operations across dock, P&D, linehaul, OS&D, and customer service, driving efficiency, safety, and profitability in a fast-moving, tech-forward environment.

You will hire and coach frontline leaders, analyze performance metrics, forecast needs, and partner with customers and contractors to solve problems and optimize pricing and service. This onsite role offers a full benefits package.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 1–2+ years of leadership experience in transportation, logistics, or terminal operations.
• Proven ability to manage multi-function operations (dock, P&D, linehaul, admin).
• Strong financial and operational acumen with experience managing cost drivers and revenue levers.
• Experience hiring, developing, and leading frontline and supervisory teams.
• Ability to analyze operational data, interpret performance metrics, and drive decision-making.
• Strong written and verbal communication skills; ability to influence internal and external stakeholders.
• Experience working with customers, vendors, contractors, and cross-functional teams.
• Proficiency in Microsoft Office and operational systems (AS/400 preferred).
• Working knowledge of regulatory compliance and transportation operations.
• HazMat certification and forklift qualification preferred or ability to obtain.

Responsibilities

• Hire, coach, and develop service center employees and operational leaders.
• Analyze revenue, labor, routing, claims, and service performance; forecast needs.
• Identify opportunities to improve efficiency and service quality; continuously optimize operations.
• Partner with customers, Account Managers, contractors, and drivers; resolve escalations quickly and professionally.

Skills

Leadership experience

Transportation & logistics

Multi-function ops

Financial acumen

Hiring & development

Data-driven decisions

Communication skills

Stakeholder management

MS Office / AS/400

HazMat / forklift readiness

Education

Bachelor’s degree or equivalent

Tools

AS/400

MS Office

Job description

Roadrunner in Atlanta, GA seeks a Service Center Manager to lead daily operations across dock, P&D, linehaul, OS&D, and customer service, driving efficiency, safety, and profitability in a fast-moving, tech-forward environment.

You will hire and coach frontline leaders, analyze performance metrics, forecast needs, and partner with customers and contractors to solve problems and optimize pricing and service. This onsite role offers a full benefits package.