Service Center Leader: Drive Customer Experience & Growth

Grease Monkey #843; Duluth (GA); On-site; USD 70,000 - 110,000; Full time

Job summary

Grease Monkey #843 in Duluth, GA seeks a Center Manager to lead daily operations, drive sales, and ensure exceptional customer experiences. You will balance hands-on bayside leadership with strategic oversight of revenue, costs, safety, and talent development.

Responsibilities include managing the P&L, optimizing labor and parts, overseeing scheduling and shop readiness, coaching a high-performing team, and enforcing OSHA safety standards to protect customers and staff.

Qualifications

• High school diploma or equivalent required.
• 3+ years of people leadership experience, automotive or service retail preferred.
• Strong understanding of P&L management, cost control and revenue growth.
• Experience in a high-volume, customer-facing environment; able to work on-site.

Responsibilities

• Lead the center's operations, sales, and customer experience.
• Manage P&L, labor, and operating expenses.
• Oversee service bay efficiency, scheduling, and store readiness.
• Develop and coach a high-performing team of technicians and leaders.
• Ensure safety compliance and OSHA standards.

Skills

People leadership

P&L management

Sales performance

Customer service

Communication

Problem-solving

Decision making

Scheduling tools

POS systems

Safety compliance

Education

High school diploma or equivalent

Tools

POS systems

Scheduling tools

Standard business software

Job description

Grease Monkey #843 in Duluth, GA seeks a Center Manager to lead daily operations, drive sales, and ensure exceptional customer experiences. You will balance hands-on bayside leadership with strategic oversight of revenue, costs, safety, and talent development.

Responsibilities include managing the P&L, optimizing labor and parts, overseeing scheduling and shop readiness, coaching a high-performing team, and enforcing OSHA safety standards to protect customers and staff.