Service Center Leader: Growth, Ops & Team Champion

Grease Monkey International; Normal (IL); On-site; USD 50,000 - 68,000; Full time

Job summary

Grease Monkey 0175 in Normal, IL is hiring a Center Manager to lead the service center with an owner mindset. You will oversee operations, drive sales and profitability, manage a high-performing team, and ensure exceptional customer experiences.

You will balance hands-on shop leadership with strategic oversight of revenue, costs, safety, and talent development while building strong fleet relationships and maintaining service standards across the bay.

Qualifications

• High school diploma or equivalent required.
• 3+ years of people leadership experience; automotive or service retail management preferred
• Strong understanding of P&L management, cost control, and revenue growth strategies
• Proven track record of achieving or exceeding sales and operational KPIs
• Experience in a high-volume, customer-facing environment (automotive, retail, restaurant, or similar)
• Comfortable using POS systems, scheduling tools, and standard business software
• Strong business acumen, problem-solving ability, and decision-making skills

Responsibilities

• Deliver a best-in-class customer experience grounded in trust, transparency, and efficiency
• Build lasting relationships with customers and local fleet accounts to drive repeat business
• Lead the execution of a consistent, high-quality sales process including vehicle health checks and service recommendations
• Drive revenue growth by meeting or exceeding sales targets across services, memberships (if applicable), and fleet partnerships
• Resolve customer concerns with urgency and professionalism, ensuring follow-through and documentation
• Own and manage the center's Profit & Loss (P&L), including revenue, labor, and operating expenses
• Control costs across labor, parts, inventory, and overall shop expenses
• Oversee daily operations including service bay efficiency, workflow, scheduling, and store readiness
• Maintain accurate inventory levels and ensure proper ordering, usage, and tracking of parts and supplies
• Execute scheduling, reporting, and administrative tasks with precision using company systems

Skills

People leadership

P&L management

Sales

Operations

Customer service

Education

High school diploma or equivalent

Tools

POS systems

Scheduling tools

Standard business software

Job description

Grease Monkey 0175 in Normal, IL is hiring a Center Manager to lead the service center with an owner mindset. You will oversee operations, drive sales and profitability, manage a high-performing team, and ensure exceptional customer experiences.

You will balance hands-on shop leadership with strategic oversight of revenue, costs, safety, and talent development while building strong fleet relationships and maintaining service standards across the bay.