Future Center Manager — Hands-On Leader

Grease Monkey International; Lawrenceville (GA); Presencial; USD 70.000 - 90.000; Jornada completa

Descripción de la vacante

Grease Monkey International in Lawrenceville, GA is seeking a Center Manager to lead the service center with a hands-on and strategic approach. You will drive customer experience, sales, and profitability while mentoring technicians and coordinating operations, safety, and inventory.

This role requires strong leadership, financial acumen, and a customer‑obsessed mindset to deliver consistent, high‑quality service.

Formación

• 3+ years of people leadership experience; automotive or service retail management preferred.
• Strong understanding of P&L management, cost control, and revenue growth strategies.
• Proven track record of achieving or exceeding sales and operational KPIs.
• Experience in a high-volume, customer-facing environment (automotive, retail, restaurant, or similar).
• Comfortable using POS systems, scheduling tools, and standard business software.

Responsabilidades

• Deliver a best-in-class customer experience grounded in trust, transparency, and efficiency.
• Build lasting relationships with customers and local fleet accounts to drive repeat business.
• Lead the execution of a consistent, high-quality sales process including vehicle health checks and service recommendations.
• Drive revenue growth by meeting or exceeding sales targets across services, memberships (if applicable), and fleet partnerships.
• Resolve customer concerns with urgency and professionalism, ensuring follow-through and documentation.
• Own and manage the center’s Profit & Loss (P&L), including revenue, labor, and operating expenses.
• Control costs across labor, parts, inventory, and overall shop expenses.
• Oversee daily operations including service bay efficiency, workflow, scheduling, and store readiness.
• Maintain accurate inventory levels and ensure proper ordering, usage, and tracking of parts and supplies.

Conocimientos

People leadership

P&L management

Sales & targets

Customer service

Operations management

Scheduling tools

Safety compliance

Educación

High school diploma or equivalent

Herramientas

POS systems

Descripción del empleo

Grease Monkey International in Lawrenceville, GA is seeking a Center Manager to lead the service center with a hands-on and strategic approach. You will drive customer experience, sales, and profitability while mentoring technicians and coordinating operations, safety, and inventory.

This role requires strong leadership, financial acumen, and a customer‑obsessed mindset to deliver consistent, high‑quality service.