Service Center Manager: Lead People, Profit & Experience

Grease Monkey International; Cumming (GA); On-site; USD 85,000 - 110,000; Full time

Job summary

Grease Monkey International seeks an Experienced Center Manager in Cumming, GA to lead the service centre with an owner’s mindset. You will balance hands-on leadership in the bay with strategic oversight of revenue, costs, safety, and talent development.

You will drive customer-focused service, fleet relationships, and a high-quality sales process while ensuring profitability and team performance.

Qualifications

• High school diploma or equivalent required.

Responsibilities

• Deliver best-in-class customer experience grounded in trust, transparency, and efficiency.
• Build lasting relationships with customers and local fleet accounts to drive repeat business.
• Lead the execution of a consistent, high-quality sales process including vehicle health checks and service recommendations.
• Drive revenue growth by meeting or exceeding sales targets across services, memberships (if applicable), and fleet partnerships.
• Resolve customer concerns with urgency and professionalism, ensuring follow-through and documentation.
• Own and manage the centre’s Profit & Loss (P&L), including revenue, labor, and operating expenses.
• Control costs across labor, parts, inventory, and overall shop expenses.
• Oversee daily operations including service bay efficiency, workflow, scheduling, and store readiness.
• Maintain accurate inventory levels and ensure proper ordering, usage, and tracking of parts and supplies.
• Execute scheduling, reporting, and administrative tasks with precision using company systems.
• Lead from the front—actively working alongside your team in daily operations.
• Build, coach, and develop a high-performing team of service technicians and leaders.
• Create a culture rooted in accountability, teamwork, safety, and customer obsession.

Skills

People leadership

P&L management

Sales & KPI tracking

Customer-facing experience

POS systems

Scheduling tools

Business acumen

Education

High school diploma or equivalent

Tools

POS systems

Scheduling tools

Standard business software

Job description

Grease Monkey International seeks an Experienced Center Manager in Cumming, GA to lead the service centre with an owner’s mindset. You will balance hands-on leadership in the bay with strategic oversight of revenue, costs, safety, and talent development.

You will drive customer-focused service, fleet relationships, and a high-quality sales process while ensuring profitability and team performance.