Service Center Leader - Customer Experience & Growth

Paycom; Castle Rock (CO); On-site; USD 70,000 - 100,000; Full time

Job summary

Paycom in Castle Rock, CO is seeking a Center Manager to lead the service center with an owner’s mindset, ensuring exceptional customer experiences while driving revenue and efficiency. You’ll balance hands-on leadership in the bay with strategic oversight of P&L, safety, and team development.

Responsibilities include building a high-performing team, maintaining inventory and parts, delivering a trusted customer journey, and fostering fleet relationships to grow the business in a fast-paced,

Qualifications

• High school diploma or equivalent; 3+ years of people leadership in service/retail.
• Strong understanding of P&L, cost control, and revenue growth.
• Experience in high-volume, customer-facing environments; automotive or service retail preferred.

Responsibilities

• Deliver exceptional customer experiences and drive sales across services.
• Own the center’s P&L and manage labor, parts, and operating expenses.
• Lead, coach, and develop a high-performing service team.
• Ensure safety, OSHA compliance, and proper facility maintenance.
• Build relationships with local fleet accounts and community partners.

Skills

People leadership

P&L management

Sales growth

Customer service

Operations management

Education

High school diploma or equivalent

Tools

POS systems

Scheduling tools

Business software

Job description

Paycom in Castle Rock, CO is seeking a Center Manager to lead the service center with an owner’s mindset, ensuring exceptional customer experiences while driving revenue and efficiency. You’ll balance hands-on leadership in the bay with strategic oversight of P&L, safety, and team development.

Responsibilities include building a high-performing team, maintaining inventory and parts, delivering a trusted customer journey, and fostering fleet relationships to grow the business in a fast-paced,