Service Center Leader: Customer Experience & Growth

Paycom; Garner (NC); On-site; USD 85,000 - 110,000; Full time

Job summary

Paycom Center Garner is seeking an Experienced Center Manager to lead day-to-day service operations, drive profitability, and ensure top-tier customer experiences. You will balance hands-on leadership in the service bay with strategic oversight of revenue, costs, safety, and talent development.

You’ll own staffing, training, performance management, and compliance while fostering a culture of accountability and service excellence across the team.

Qualifications

• High school diploma or equivalent required.
• 3+ years of people leadership experience; automotive or service retail management preferred.
• Strong understanding of P&L management, cost control, and revenue growth strategies.
• Proven track record of achieving or exceeding sales and operational KPIs.
• Experience in a high-volume, customer-facing environment (automotive, retail, restaurant, or similar).
• Comfortable using POS systems, scheduling tools, and standard business software.

Responsibilities

• Deliver a best-in-class customer experience grounded in trust, transparency, and efficiency.
• Build lasting relationships with customers and local fleet accounts to drive repeat business.
• Lead the execution of a consistent, high-quality sales process including vehicle health checks and service recommendations.
• Drive revenue growth by meeting or exceeding sales targets across services, memberships (if applicable), and fleet partnerships.
• Resolve customer concerns with urgency and professionalism, ensuring follow-through and documentation.
• Own and manage the center’s Profit & Loss (P&L), including revenue, labor, and operating expenses.
• Control costs across labor, parts, inventory, and overall shop expenses.
• Oversee daily operations including service bay efficiency, workflow, scheduling, and store readiness.
• Maintain accurate inventory levels and ensure proper ordering, usage, and tracking of parts and supplies.
• Execute scheduling, reporting, and administrative tasks with precision using company systems.

Skills

People leadership

P&L management

Sales & KPIs

Customer experience

Education

High school diploma or equivalent

Tools

POS systems

Job description

Paycom Center Garner is seeking an Experienced Center Manager to lead day-to-day service operations, drive profitability, and ensure top-tier customer experiences. You will balance hands-on leadership in the service bay with strategic oversight of revenue, costs, safety, and talent development.

You’ll own staffing, training, performance management, and compliance while fostering a culture of accountability and service excellence across the team.