Service Center Manager: Lead Growth & Customer Experience

Grease Monkey International; Castle Rock (CO); On-site; USD 59,000 - 72,000; Full time

Job summary

Grease Monkey International in Castle Rock, CO is seeking a Center Manager to lead the service center, balancing hands-on leadership in the bay with strategic oversight of revenue, costs, safety, and talent development.

You will manage vehicle health checks, fleet relationships, scheduling, inventory, and P&L, building a high-performing, customer-obsessed team dedicated to excellent service and profitability.

Qualifications

• High school diploma or equivalent.
• 3+ years of people leadership experience in automotive or service retail.
• Strong understanding of P&L management, cost control, and revenue growth.
• Proven track record of achieving sales and operational KPIs.
• Experience in a high-volume, customer-facing environment.

Responsibilities

• Deliver a best-in-class customer experience grounded in trust, transparency, and efficiency.
• Build lasting relationships with customers and local fleet accounts to drive repeat business.
• Lead the execution of a consistent, high-quality sales process including vehicle health checks and service recommendations.
• Drive revenue growth by meeting or exceeding sales targets across services, memberships (if applicable), and fleet partnerships.
• Resolve customer concerns with urgency and professionalism, ensuring follow-through and documentation.
• Own and manage the center’s Profit & Loss (P&L), including revenue, labor, and operating expenses.
• Control costs across labor, parts, inventory, and overall shop expenses.
• Oversee daily operations including service bay efficiency, workflow, scheduling, and store readiness.
• Maintain accurate inventory levels and ensure proper ordering, usage, and tracking of parts and supplies.
• Execute scheduling, reporting, and administrative tasks with precision using company systems.
• Lead from the front - actively working alongside your team in daily operations.
• Build, coach, and develop a high-performing team of service technicians and leaders.
• Create a culture rooted in accountability, teamwork, safety, and customer obsession.
• Own the full employee lifecycle: hiring, onboarding, training, performance management, and, when necessary, discipline and termination.
• Ensure all team members are trained, certified, and technically proficient.
• Establish clear expectations, performance standards, and development plans.
• Champion a safety-first environment - ensuring strict adherence to OSHA and company safety standards.
• Conduct regular safety training, inspections, and enforce compliance across all operations.
• Ensure all equipment and service areas are properly maintained, functional, and safe.
• Monitor and protect company assets, customer vehicles, and facility security.
• Maintain compliance with all local, state, and federal regulations.
• Build strong relationships within the local community to drive awareness and business growth.
• Partner with leadership on marketing initiatives and local promotions.
• Identify opportunities to grow the business through innovation, partnerships, and operational improvements.

Skills

People leadership

P&L management

Sales & KPIs

Customer-facing

Communication

Education

High school diploma or equivalent

Tools

POS systems

Scheduling tools

Standard business software

Job description

Grease Monkey International in Castle Rock, CO is seeking a Center Manager to lead the service center, balancing hands-on leadership in the bay with strategic oversight of revenue, costs, safety, and talent development.

You will manage vehicle health checks, fleet relationships, scheduling, inventory, and P&L, building a high-performing, customer-obsessed team dedicated to excellent service and profitability.