Service Center Lead: Patient Care & Operations

QUIPT HOME MEDICAL INC; Lee's Summit (MO); On-site; USD 55,000 - 70,000; Full time

Job summary

Quipt Home Medical Inc. seeks a Service Center Supervisor to lead daily operations, hire/train staff, and coordinate patient care with patients, referral sources, and teams. The role emphasizes ensuring efficient workflow, adherence to policies, and strong customer service.

Ideal candidates bring solid office and leadership experience, proficiency in MS Office, and a focus on accurate insurance verification and service delivery in a medical equipment environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Proven leadership and team coordination experience.
• Familiarity with insurance verification and patient care processes.

Responsibilities

• Oversees daily workflow of the service center.
• Interviews, hires, and trains new team members.
• Coordinates patient care with patients, referral sources, and team members.
• Enforces company policies and infection control procedures.
• Manages referrals, insurance verification, and service operations.

Skills

Verbal communication

Written communication

Organizational skills

Problem solving

Time management

Leadership

Team coordination

MS Office

Customer service

Education

High school diploma or equivalent

3+ years office experience

1+ year customer service

1+ year warehouse management

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Microsoft Outlook

Job description

Quipt Home Medical Inc. seeks a Service Center Supervisor to lead daily operations, hire/train staff, and coordinate patient care with patients, referral sources, and teams. The role emphasizes ensuring efficient workflow, adherence to policies, and strong customer service.

Ideal candidates bring solid office and leadership experience, proficiency in MS Office, and a focus on accurate insurance verification and service delivery in a medical equipment environment.