Service Center Supervisor

QUIPT HOME MEDICAL INC; Lee's Summit (MO); On-site; USD 55,000 - 70,000; Full time

Job summary

Quipt Home Medical Inc. seeks a Service Center Supervisor to lead daily operations, hire/train staff, and coordinate patient care with patients, referral sources, and teams. The role emphasizes ensuring efficient workflow, adherence to policies, and strong customer service.

Ideal candidates bring solid office and leadership experience, proficiency in MS Office, and a focus on accurate insurance verification and service delivery in a medical equipment environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Proven leadership and team coordination experience.
• Familiarity with insurance verification and patient care processes.

Responsibilities

• Oversees daily workflow of the service center.
• Interviews, hires, and trains new team members.
• Coordinates patient care with patients, referral sources, and team members.
• Enforces company policies and infection control procedures.
• Manages referrals, insurance verification, and service operations.

Skills

Verbal communication

Written communication

Organizational skills

Problem solving

Time management

Leadership

Team coordination

MS Office

Customer service

Education

High school diploma or equivalent

3+ years office experience

1+ year customer service

1+ year warehouse management

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Microsoft Outlook

Job description

Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory equipment and service in the durable medical equipment industry. We are looking for driven individuals to come grow with us.

Let's start with what's important to you. The Benefits.....

• Medical Insurance- multiple plans to choose from
• Dental & Vision Insurance
• Short Term Disability & Long Term Disability Options
• Life Insurance
• Generous PTO plan
• Paid Holidays
• 401K match
• Competitive Pay

Service Center Supervisor Duties:

• Interviews, hires, and trains new team members
• Oversees the daily workflow of the department/branch
• Liaises with patients, referral sources, and other team members to coordinate patient care
• Maintains strong working knowledge of, and aids team members in a variety of areas including, insurance coverage criteria and products and services offered by the organization
• Attends in-services and meetings; assists with meeting management
• Resolves customer complaints, reports necessary complaints to leadership
• Enforces team adherence to company policies and procedures. Ensures team members are familiar with infection control, environment safety, emergency protocols, etc.
• Communicates regularly and effectively with team members
• Motivates team members to achieve individual and group goals
• Participates in team member evaluations, career pathing and development, disciplinary actions, performance improvement plans, and terminations
• Provides feedback to leaders to help improve business practices; assists in creating ways to deliver excellent customer service or create a better patient care environment
• Interviews, hires, and onboards new team members. Oversees new and existing team member training.
• Performs and oversees referral and customer service operations such as order intake, customer service, insurance verification, documentation verification, prior d. Works with leadership, Sales team, and Procurement to monitor trends and ensure equipment availability
• Oversees equipment service in compliance with manufacturer suggested guidelines
• Ensures inventory traceability and equipment manual availability (physical or electronic)
• Maintains warehouse logs and files
• Develops and ensures compliance with safety, cleanliness, and maintenance schedules of the facility
• Monitors the appropriate disposal or equipment and supplies

Requirements

Required Skills & Abilities:

• Excellent verbal and written communication
• Excellent organizational skills and attention to detail
• Strong analytical, problem-solving, and time management skills
• Strong interpersonal and leadership skills
• Ability to function well in a fast-paced, stressful environment
• Ability to prioritize tasks and to delegate them when appropriate
• Ability to support the organization’s vision, mission, and values
• Proficient with Microsoft Office, including Word, Excel, Teams, and Outlook

Education & Experience:

• High school diploma or equivalent
• 3+ years related experience in an office environment
• 1+ year related customer service experience
• 1+ year related experience with warehouse management
• Medicare and third-party reimbursement requirement experience preferred
• Prior Leadership experience with a proven track record

Qualifications Physical:

• Prolonged periods sitting at a desk and working on a computer
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components
• Must be able to lift up to 40 pounds at times
• Must be clean and neat in personal appearance