Service Center Supervisor: Lead & Develop EV Service Team

Lucid Motors; Plainview (TN); On-site; USD 98,000 - 134,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Paid holidays

401(k) retirement plan

Equity program

Cash incentive program

Job summary

Lucid Motors is seeking a Supervisor, Service Center to assist the service manager in day-to-day operations, lead advisors, technicians and parts staff, and drive excellent customer experiences while modeling continuous improvement.

The role emphasizes front-end customer contact, backend technician collaboration, and operations management, with opportunities for growth as you develop a world-class service team and ensure timely work orders and high-quality repairs.

Qualifications

• Automotive service experience with KPI focus (CSI, repair times, days down)
• Desire to advance into management and take on more responsibility
• Ability to review processes and implement changes
• Strong collaboration and leadership across teams and vendors
• Excellent communication skills (written and verbal)
• Willingness to travel as needed
• Valid driver’s license with clean record and training requirements

Responsibilities

• Manage and develop Service Team members and the day-to-day service business, including customer service interactions, reporting and repairs
• Performance management: evaluate employee performance and provide feedback
• Involvement in selection, training, and development of service staff
• Support, implement and follow-up for all training
• Participate in meetings, workshops and other learning opportunities
• Ensure top-level Lucid customer experience and build strong client/vendor relationships
• Manage timecards and schedules for service center staff
• Address client concerns quickly and professionally
• Develop knowledge of industry standards and ensure compliance
• Delegate and direct service tasks as directed by service manager
• Monitor employee work and provide ongoing training and development
• Perform quality control checks on vehicles after repairs
• Assist with administrative tasks
• Resolve people and safety issues with HR collaboration
• Other duties as assigned

Skills

Learning agility

Team leadership

Customer service orientation

Written and verbal communication

Willingness to travel

Driver’s license

Process improvement

Independent work

Education

AA/BS in Automotive Technology or Business Management

Tools

Microsoft Office

DMS software

Job description

Lucid Motors is seeking a Supervisor, Service Center to assist the service manager in day-to-day operations, lead advisors, technicians and parts staff, and drive excellent customer experiences while modeling continuous improvement.

The role emphasizes front-end customer contact, backend technician collaboration, and operations management, with opportunities for growth as you develop a world-class service team and ensure timely work orders and high-quality repairs.