EV Service Center Lead — Elevate Customer Experience

Lucidmotors; Costa Mesa (CA); On-site; USD 114,000 - 157,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Job summary

Lucid Motors is hiring an Assistant Service Manager in Costa Mesa, CA to help lead the service center operations. You will oversee advisors, technicians and support staff, ensure detailed work orders, and monitor workflow to deliver exceptional customer experiences.

The role emphasizes leadership, coaching, training, and ensuring compliance with standards. A strong background in automotive service, team management, and data-driven improvements is required.

Qualifications

• Minimum 5 years automotive service experience with KPI accountability (CSI, Repair Completion Time, Days Down, PDI Turnaround).
• Experience leading a service team of advisors, technicians, and support staff.
• Strong collaboration and leadership skills with vendors and teams.
• Proven track record in delivering excellent customer service.
• Willing to assist with repairs as needed.
• Excellent organization and ability to drive continuous improvement.
• Excellent written and verbal communication skills.
• Ability to build a high-performing team from the ground up.
• Ability to analyze internal reports and use data to drive decisions.
• Proficient with MS Office and learn proprietary DMS software.

Responsibilities

• Lead and develop the service team and day-to-day service operations.
• Continuously evaluate performance and provide feedback to drive results.
• Select, train, and develop staff to ensure roles are filled promptly.
• Provide follow-up for training and quality improvements.
• Maintain top-tier Lucid customer experience and relationships with clients/vendors.
• Manage timecards and schedules for the service center team.
• Address client concerns quickly and professionally.
• Ensure compliance with industry standards and regulations.
• Delegate tasks and ensure timely vehicle repair and return.
• Monitor work and provide ongoing guidance and development.
• Conduct quality control checks post-repair.

Skills

Team leadership

Customer service

Performance management

Training

Written and verbal communication

Analytical reporting

MS Office / DMS

Travel readiness

Education

AA/BS in Automotive Tech or Business Management

Tools

DMS software

Microsoft Office

Job description

Lucid Motors is hiring an Assistant Service Manager in Costa Mesa, CA to help lead the service center operations. You will oversee advisors, technicians and support staff, ensure detailed work orders, and monitor workflow to deliver exceptional customer experiences.

The role emphasizes leadership, coaching, training, and ensuring compliance with standards. A strong background in automotive service, team management, and data-driven improvements is required.