Service Center Coordinator - Community Impact & Volunteers

The Salvation Army USA Western Territory; Phoenix (AZ); On-site; USD 42,000 - 58,000; Full time

Job summary

The Salvation Army USA Western Territory is seeking a Service Center Coordinator to develop and maintain service delivery within the community. The role oversees advisory councils, volunteers, fundraising, and annual campaigns such as kettle drives.

Responsibilities include managing social service programs, coordinating with divisional leadership, and representing the organization publicly. Strong communication, organization, and crisis-management skills are essential.

Qualifications

• High school diploma or GED required.
• Must be 21 years of age or older.
• Minimum 3 years of office management & social services experience required.
• Knowledge of The Salvation Army and its organizational structure is preferred.
• Demonstrate a positive attitude, with ability to work with people of diverse backgrounds and circumstances.
• Able to maintain a non-judgement attitude, professional approach and boundaries with clients.
• Able to handle crisis/emergency services for the homeless and to utilize crisis intervention and conflict resolution skills.
• Ability to assess at risk participants and situations.
• Excellent verbal and written communication skills.
• Must pass a criminal background check.
• Maintain confidentiality of sensitive client data.
• Computer literate in Microsoft Word, Excel, Publisher, Outlook, and TEAMS preferred.
• Position requires the use of a personal vehicle with mileage reimbursement.
• Must maintain AZ driver's license, registration, and proof of insurance, with a clean driving record.
• Excellent organizational skills.
• Attention to detail and ability to track and present accurate information.
• Ability to work independently and with minimal supervision.
• Ability to work well in a rapidly changing work environment and manage multiple tasks at one time.
• Maintain a good rapport and communication with staff, volunteers, vendors, and the public.
• Complete TSA Fleet, Protect the Mission, & Anti-Harassment e‑training within the first 5 days of employment.

Responsibilities

• Represent The Salvation Army within the assigned geographical locale.
• Provide assistance within the guidelines of The Salvation Army, including referrals to other resources as needed.
• Produce and process office correspondence, including but not limited to emails and mailings.
• Maintain & inventory all Salvation Army equipment & supplies, including the ordering of office supplies.
• Keep & compile accurate records ensuring that reporting & record-keeping follow policy & procedure.
• Work in conjunction with the Divisional Service Extension Director, the Divisional Social Service Director, and Divisional Statistician to ensure the accurate recording of all delivered services.
• Answer incoming telephone calls, assisting the caller with information, referrals & appointments.
• Maintain a clean, uncluttered, and safe office and storeroom environment.
• Interview and assist clients within the guidelines of each assistance program, referring to other resources as needed and maintaining records according to procedures.
• Attend meetings and collaborate with other community agencies and resources to ensure knowledge of their programs to provide referrals and avoid duplication of services.
• Seek, obtain, and maintain vendor relationships to assist clients.
• Develop, coordinate, and participate in seasonal distributions including, but not limited to, holiday food & toys, back to school and summer camp for children and adults.
• Organize and maintain an ongoing pantry of food items within guidelines.
• Recruit, train and manage volunteers to assist with the center programs and special events.
• Process requests for volunteer background checks.
• Ensure completion of all applicable volunteer paperwork.
• Recruit, develop and maintain an active Advisory Board.
• Assist the Divisional Service Extension Director with identifying and applying for local sources of grants, in-kind donations, and other income to ensure the financial stability of the Service Center, in conjunction with the Divisional Development Department.
• Assist in maintaining documentation and reports as needed for each funding source.
• Organize and supervise annual fundraising events, including a kettle campaign.
• Ensure that all paperwork involving donations of cash and gift‑in‑kind items is complete according to policy.
• Work with the Divisional Public Relations Director and the Service Extension Staff to properly promote programs and respond to questions from the public on various media platforms.
• Act as The Salvation Army representative for the local community.
• Submit copies of all public relations interviews, newspaper stories, and other materials to Divisional Headquarters, ensuring any required paperwork is complete and on file.
• Seek out sources of free publicity for the center & its activities, maintaining positive media relationships.
• Attend meetings and present program information to volunteer groups, local churches, service clubs, businesses, community meetings, and others.
• Assist with Emergency Disaster Services (EDS) as needed.
• Travel is necessary including local meetings, presentations, special events, off‑site multi‑day training and general office duties.
• Perform other duties as assigned as they relate to the position of Service Center Coordinator.

Skills

Verbal and written communication

Organizational skills

Attention to detail

Independent work

Volunteer management

Crisis intervention

Professional boundaries

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Publisher

Outlook

TEAMS

Job description

The Salvation Army USA Western Territory is seeking a Service Center Coordinator to develop and maintain service delivery within the community. The role oversees advisory councils, volunteers, fundraising, and annual campaigns such as kettle drives.

Responsibilities include managing social service programs, coordinating with divisional leadership, and representing the organization publicly. Strong communication, organization, and crisis-management skills are essential.