Impactful Service Center Coordinator (On-Site)

The Salvation Army Southwest Division; Phoenix (AZ); On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

The Salvation Army Southwest Division seeks a Service Center Coordinator to develop and supervise local social service programs, recruit volunteers, and secure funding. This on-site role coordinates partnership activities with the Divisional directors, manages daily operations, and drives community engagement in Phoenix, AZ.

Responsibilities include directing food pantry tasks, fundraising, and public relations efforts while ensuring compliance with policy and safeguarding client data.

Qualifications

• High school diploma or GED required.
• Must be 21 years of age or older.
• Minimum 3 years of office management & social services experience required.
• Knowledge of The Salvation Army and its organizational structure preferred.
• Demonstrate a positive attitude, with ability to work with people of diverse backgrounds and circumstances.
• Able to maintain a non-judgement attitude, professional approach and boundaries with clients.
• Able to handle crisis/emergency services for the homeless and to utilize crisis intervention and conflict resolution skills.
• Ability to assess at risk participants and situations.
• Ability to maintain a calm demeanor in stressful situations.
• Excellent verbal and written communication skills.
• Must pass a criminal background check.
• Maintain confidentiality of sensitive client data.
• Computer literate in Microsoft Word, Excel, Publisher, Outlook, and TEAMS preferred.
• Position requires the use of a personal vehicle with mileage reimbursement.
• Must maintain AZ driver's license, registration, and proof of insurance, with a clean driving record
• Excellent organizational skills.
• Attention to detail and ability to track and present accurate information.
• Ability to work independently and with minimal supervision.
• Ability to work well in a rapidly changing work environment and manage multiple tasks at one time.
• Maintain a good rapport and communication with staff, volunteers, vendors, and the public.
• Complete TSA Fleet, Protect the Mission, & Anti-Harassment e-training within the first 5 days of employment.

Responsibilities

• Represent The Salvation Army within the assigned geographical locale.
• Provide assistance within the guidelines of The Salvation Army, including referrals to other resources as needed.
• Produce and process office correspondence, including but not limited to emails and mailings.
• Maintain & inventory all Salvation Army equipment & supplies, including the ordering of office supplies.
• Keep & compile accurate records ensuring that reporting & record-keeping follow policy & procedure.
• Work in conjunction with the Divisional Service Extension Director, the Divisional Social Service Director, and Divisional Statistician to ensure the accurate recording of all delivered services.
• Answer incoming telephone calls, assisting the caller with information, referrals & appointments.
• Maintain a clean, uncluttered, and safe office and storeroom environment.
• Interview and assist clients within the guidelines of each assistance program, referring to other resources as needed and maintaining records according to procedures.
• Attend meetings and collaborate with other community agencies and resources to ensure knowledge of their programs to provide referrals and avoid duplication of services.
• Seek, obtain, and maintain vendor relationships to assist clients.
• Develop, coordinate, and participate in seasonal distributions including, but not limited to, holiday food & toys, back to school and summer camp for children and adults.

Skills

Communication skills

Organization

Detail-oriented

Independent work

Crisis intervention

Volunteer management

People skills

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Publisher

Outlook

TEAMS

Job description

The Salvation Army Southwest Division seeks a Service Center Coordinator to develop and supervise local social service programs, recruit volunteers, and secure funding. This on-site role coordinates partnership activities with the Divisional directors, manages daily operations, and drives community engagement in Phoenix, AZ.

Responsibilities include directing food pantry tasks, fundraising, and public relations efforts while ensuring compliance with policy and safeguarding client data.