Call Center Service Consultant (Bilingual)

Toyota Of Irving; Irving (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Vision & Dental

401K retirement after 6 months

Paid Vacation, holiday pay, sick pay

Job summary

Toyota Of Irving is seeking an energetic BDC Call Center Representative for the Service Department. The role involves handling inbound/outbound calls, confirming appointments, tracking recalls and campaigns, and ensuring customers are up to date on services.

You will log interactions and assist service advisors as needed. The position requires a High School Diploma or GED, reliability, strong communication, and the ability to multitask and work Saturdays.

Qualifications

• High School Diploma or GED.
• Ability to work independently.
• Call center experience is desired.
• Experience with customer service.
• Willingness to submit to a pre-employment drug screen and background check.
• Valid Texas Driver's License.
• Punctuality is required.
• Ability to multitask and perform under pressure.
• Ability to work Saturdays.

Responsibilities

• Adapt in computer database programs (Xtime, TIS, ADP, Spark, OnRamp, Premier, GSM, etc.).
• Keep log of complete appointment confirmations, no shows, and first time customers.
• Track outbound appointments, open recalls, Toyota Care, any open campaigns and overdue services.
• Verify with all websites that customer is up to date on any services they may have.
• 85 calls are to be completed by the end of the day (inbound and outbound).
• Call Rater must be at 90% or better.
• Follow scripts for phone usage with customers.
• Verbal conversations on the phone must be understandable and detailed.
• Sitting for long periods of time.
• Be able to make frequent trips to service drive for clarification.
• Able to stay calm under pressure.
• Exceptional Communication Skills.
• Saturday's you will assist the Service Advisors by greeting and checking out customers.

Skills

Exceptional communication

Multitasking

Punctuality

Ability to work independently

Education

High School Diploma or GED

Job description

Are you energetic, engaging and hard-working? Are you interested in selling? Are you competitive and self-motivated? We're seeking driven individuals to join our fast-pacedt eam, as a BDC Call Center Representative for the Service Department.

Benefits

• Full-time employees are offeredMedical, Vision & Dental
• 401K retirement and saving plans are offered to employees after working at the dealership for 6 months or more
• Paid Vacation time, selected holiday pay, sick pay

Responsibilities

• Adapt in computer database programs (Xtime, TIS, ADP, Spark, OnRamp, Premier, GSM, etc.)
• Keep log of complete appointment confirmations, no shows, and first time customers
• Track outbound appointments, open recalls, Toyota Care, any open campaigns and overdue services
• Verify with all websites, that customer is up to date on any services they may have
• 85 calls are to be completed by the end of the day (inbound and outbound)
• Call Rater must be at 90% or better
• Be able to follow scripts for phone usage with customers
• Verbal conversations on the phone must be understandable to customer. Must be able to go into detail to explain different situations to customers
• Sitting for long periods of time
• Be able to make frequent trips to service drive when needed for clarification on services for customer
• Able to stay calm under pressurei
• Exceptional Communication Skills
• Saturday's you will assist the Service Advisors by greeting and checking out customers

Qualifications

• High School Diploma or GED
• Ability to work independently
• Call center experience is desired
• Experience with customer service
• Needs to be responsible and organized, and have good communication skills.
• Willingness to submit to a pre-employment drug screen and background check
• Valid Texas Driver's License
• Punctuality is required
• Ability to multitask and perform under pressure
• Ability to work Saturdays

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.