Call Center Service Consultant (Bilingual)

Toyota Of Irving, Ltd.; Irving (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Vision & Dental

401K after 6 months

Paid Vacation & holidays

Job summary

Toyota Of Irving, Ltd. is seeking a driven BDC Call Center Representative for the Service Department in Irving, TX. You will handle inbound/outbound calls, schedule appointments, and verify service needs while following scripts and maintaining logs for no-shows and follow-ups.

Ideal candidates bring call center or customer service experience, reliability, and excellent communication skills. This full-time role requires Saturdays and a ability to multitask in a fast-paced environment near the

Qualifications

• High School Diploma or GED required.
• Call center experience preferred.
• Must have valid Texas driver's license.
• Willingness to pass pre-employment drug screen and background check.
• Excellent communication and organizational skills.
• Ability to multitask and work Saturdays.

Responsibilities

• Adapt in computer database programs (Xtime, TIS, ADP, Spark, OnRamp, Premier, GSM, etc.).
• Keep log of complete appointment confirmations, no shows, and first time customers.
• Track outbound appointments, open recalls, Toyota Care, any open campaigns and overdue services.
• Verify with all websites that customer is up to date on services they may have.
• Complete 85 calls by the end of the day (inbound and outbound).
• Call Rater must be at 90% or better.
• Follow scripts for phone usage with customers.
• Explain different situations to customers clearly on the phone.
• Sitting for long periods of time.
• Be able to visit service drive for clarification as needed.
• Stay calm under pressure.
• Exceptional communication skills.
• Saturdays assist Service Advisors by greeting and checking out customers.

Skills

Exceptional communication

Customer service experience

Multitasking

Punctuality

Education

High School Diploma or GED

Job description

Are you energetic, engaging and hard-working? Are you interested in selling? Are you competitive and self-motivated? We're seeking driven individuals to join our fast-pacedt eam, as a BDC Call Center Representative for the Service Department.

Benefits

• Full-time employees are offered Medical, Vision & Dental
• 401K retirement and saving plans are offered to employees after working at the dealership for 6 months or more
• Paid Vacation time, selected holiday pay, sick pay

Responsibilities

• Adapt in computer database programs (Xtime, TIS, ADP, Spark, OnRamp, Premier, GSM, etc.)
• Keep log of complete appointment confirmations, no shows, and first time customers
• Track outbound appointments, open recalls, Toyota Care, any open campaigns and overdue services
• Verify with all websites, that customer is up to date on any services they may have
• 85 calls are to be completed by the end of the day (inbound and outbound)
• Call Rater must be at 90% or better
• Be able to follow scripts for phone usage with customers
• Verbal conversations on the phone must be understandable to customer. Must be able to go into detail to explain different situations to customers
• Sitting for long periods of time
• Be able to make frequent trips to service drive when needed for clarification on services for customer
• Able to stay calm under pressure
• Exceptional Communication Skills
• Saturday's you will assist the Service Advisors by greeting and checking out customers

Qualifications

• High School Diploma or GED
• Ability to work independently
• Call center experience is desired
• Experience with customer service
• Needs to be responsible and organized, and have good communication skills.
• Willingness to submit to a pre-employment drug screen and background check
• Valid Texas Driver's License
• Punctuality is required
• Ability to multitask and perform under pressure
• Ability to work Saturdays

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.