Auto Service BDC Receptionist & Customer Care Specialist

Victorville Motors; Victorville (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health

Dental

Vision

Life

401K

Health & Wellness Program

community involvement

company paid vacation and holidays

Job summary

Victorville Motors is seeking a Service Business Development Center (BDC) Receptionist to greet visitors, answer calls, and coordinate service inquiries. The role emphasizes friendly, professional communication and strong administrative duties in a fast-paced automotive environment.

The ideal candidate has some post-secondary education or training and experience in clerical, call center, or customer service roles, with a willingness to grow in automotive sales/service knowledge.

Qualifications

• No experience required; automotive service experience is a plus.
• 3–6 months of phone-based customer service experience is a plus.
• Excellent telephone, writing and typing skills.
• Strong computer skills, including Microsoft Office.
• Automotive experience a plus.
• Engaging, inquisitive, and helpful attitude.
• Strong time management and ability to multi-task in a fast-paced environment.
• Professional appearance and work ethic.
• Self-starter and self-motivator.
• Bilingual abilities are a plus.

Responsibilities

• Follow up with prospective customers via email on our website.
• Coordinate questions and issues with the appropriate department personnel.
• Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
• Support online customers by setting appointments.
• Answer all incoming calls according to company policies with exceptional telephone skills.
• Direct phone calls to the appropriate parties as necessary.
• Take written messages from occupied personnel and notify them as soon as possible regarding pending messages.
• Coordinate questions and issues with the appropriate department personnel.
• Address customer concerns and issues or escalate them as needed.
• Help with clerical/office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies, etc.
• Maintain confidentiality of company and customer information at all times.
• Answer service department telephone calls to the people requested and best suited to take the call and take written messages when the needed personnel are not available.
• Assist the service staff in contacting customers to inform them that their vehicles have been completed.
• Schedule shuttle pickups for service customers.
• Cover lunch breaks for Cashier.
• Performs other duties as assigned.

Skills

Customer service

Telephone skills

Communication

Organizational skills

Multitasking

Bilingual

Education

Some post-secondary education

Tools

Microsoft Office

Job description

Victorville Motors is seeking a Service Business Development Center (BDC) Receptionist to greet visitors, answer calls, and coordinate service inquiries. The role emphasizes friendly, professional communication and strong administrative duties in a fast-paced automotive environment.

The ideal candidate has some post-secondary education or training and experience in clerical, call center, or customer service roles, with a willingness to grow in automotive sales/service knowledge.