Service Cashier & AR Collections Specialist

Sam Pack's Five Star Ford; Farmers Branch (TX); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Employee discounts

Growth opportunities

Job summary

Sam Pack’s Five Star Ford is seeking a Service Cashier / Accounts Receivable Collections professional to join our team in Farmers Branch, TX. The role involves handling customer payments, reviewing invoices, and maintaining accurate A/R records across Service, Parts, and Accounting departments.

Ideal candidates will have automotive dealership cashier, accounting, A/R, or collections experience, excellent customer service, and strong attention to detail.

Qualifications

• Experience in automotive dealership cashiering, accounting, A/R, or collections preferred.
• Excellent customer service and communication skills.
• Strong attention to detail and accuracy.
• Comfortable handling money and discussing account balances with customers.
• Strong organizational and follow-up skills.
• Ability to work effectively in a fast-paced environment.
• Computer proficiency and ability to learn dealership management systems.
• Professional appearance and positive attitude.
• Valid Driver's License and Insurable.
• Willing to submit to a background check and drug screen prior to employment.

Responsibilities

• Greet and assist service customers in a friendly, professional manner.
• Process customer payments by cash, check, credit card, and other approved methods.
• Review repair orders and invoices for accuracy.
• Answer customer questions regarding charges, invoices, and account balances.
• Issue receipts and maintain accurate payment records.
• Balance the cashier drawer and reconcile daily transactions.
• Monitor outstanding accounts and follow up on past-due balances.
• Contact customers and business accounts regarding unpaid invoices.
• Post and apply payments accurately.
• Research and resolve billing, payment, and account discrepancies.
• Maintain accurate A/R records and collection documentation.
• Work closely with Service, Parts, and Accounting departments to resolve account issues.
• Assist with month-end A/R reconciliation and reporting.
• Escalate disputed or significantly delinquent accounts to management.

Skills

Customer service

Communication

Attention to detail

Organization

Follow-up

Professional appearance

Money handling

Teamwork

Tools

Dealership management system

Job description

Sam Pack’s Five Star Ford is seeking a Service Cashier / Accounts Receivable Collections professional to join our team in Farmers Branch, TX. The role involves handling customer payments, reviewing invoices, and maintaining accurate A/R records across Service, Parts, and Accounting departments.

Ideal candidates will have automotive dealership cashier, accounting, A/R, or collections experience, excellent customer service, and strong attention to detail.