Service Call & Invoicing Specialist

Ziegler Cat; Shakopee (MN); On-site; USD 32,000 - 38,000; Full time

Benefits offered by this job

Health Insurance

PTO 15 days (first year)

9 holidays

401(k) with company match

HSA contributions

Short-Term & Long-Term Disability

Paid Parental Leave

Fitness membership discount

Education Assistance

Job summary

Ziegler CAT is seeking a Service Call Administrator for our Power Systems team. You will manage and close service calls, ensure timely invoicing, create POs, and provide top-notch customer service to internal and external customers. This role supports the branch with additional administrative duties.

Ideal candidates have a High School Diploma or GED, 1–3 years of related experience, and strong MS Office skills. Experience with Dynamics 365 is a plus.

Qualifications

• High School Diploma or GED required; Associate or Bachelors degree preferred.
• 1–3 years of customer service, administrative support, account coordination, or related experience.
• Proficiency with Microsoft Office applications.
• Experience with Microsoft Dynamics 365 (D365) is helpful.

Responsibilities

• Open Scheduled Services for Preventative Maintenance.
• Close and Invoice service calls.
• Create POs for necessary parts, supplies, or services.
• Generate and edit reports to ensure proper records of services.
• Collaborate with Service Team to troubleshoot and maintain WIP.
• Work with warranty on WIP/service calls.
• Work with AP/AR on PO disputes, questions, or other misc. reimbursements.
• Monitor administrative quality of repairs.
• Follow-up on outstanding payments due to vendors.
• Support branch administration as needed.
• Demonstrate professionalism, integrity, and a commitment to customer satisfaction.

Skills

Customer service

Organizational skills

Attention to detail

Communication skills

Multitasking

Education

High School Diploma / GED

Associate or Bachelor's degree preferred

Tools

Microsoft Office

Microsoft Dynamics 365

Job description

Ziegler CAT is seeking a Service Call Administrator for our Power Systems team. You will manage and close service calls, ensure timely invoicing, create POs, and provide top-notch customer service to internal and external customers. This role supports the branch with additional administrative duties.

Ideal candidates have a High School Diploma or GED, 1–3 years of related experience, and strong MS Office skills. Experience with Dynamics 365 is a plus.