Service Advisor

Ziegler Cat; BLOOMINGTON (MN); On-site; USD 42,664 - 51,177; Full time

Benefits offered by this job

Health, Dental, Vision and Life Insurance

15 days of PTO starting on day 1

401(k) plan with company contribution

Education Assistance

Job summary

Ziegler Cat is seeking a dedicated Service Advisor for their Bloomington location. This role entails interacting with customers to schedule repairs, provide updates, and ensure a smooth process for service calls. Applicants must possess strong customer service skills and a mechanical aptitude.

The position includes a competitive pay range of $30.97 to $37.15 per hour, based on experience, along with comprehensive benefits including health insurance, PTO, and a 401(k) plan.

Qualifications

• 7+ years of customer service experience required.
• Strong computer and Microsoft Office experience.
• Industry experience strongly preferred.

Responsibilities

• Open service calls and assist customers with scheduling.
• Communicate with sales teams and manage workflow.
• Verify warranty and service documentation.

Skills

Customer service

Communication skills

Mechanical aptitude

Microsoft Office

Education

High school degree/GED

Associate's degree (preferred)

Job description

Ziegler CAT has an opening for a Service Advisor in the machine rebuild department. In this role, you will open service calls, provide updates and scheduling timelines, and/or provide other customer service. Strong customer service and communication skills will be necessary to ensure internal and external customers are supported and kept up to date on processes.

Responsibilities

Customer Contact at the branch

• Customer contact for repair scheduling
• Contact for repair completion/status updates
• Seek approval on repair estimates from internal or external customer
• Confirm the readiness of machines for customer/ transportation.
• Respond to Equipment Link Alerts escalated by condition monitoring
• Contact for invoice disputes
• Work with credit on uncollected COD

Sales/Internal Communication/Contact

• Update sales people on customer machines in the shop (include pictures)
• Update sales people on shop/workload capacity
• Arrange and Support Transportation of machines
• Works closely with other departments including, but not limited to, the backorder team, the ZRC, field service and all specialty departments.

Program Verification

• Verification of warranty and available rebuild programs and discounts
• Maintains promotional and required rebuild items.
• Check for service letters, safety letters, field campaigns, Equipment ID Requirements, and CVAs when opening a service call
• Maintains the service call for entire project.

Service Call Opening

• Open service calls and segments
• Research warranty when opening a call or when requested
• Use Standard Jobs when available
• Schedule service
• Contact credit for needed overrides & new account set-ups

Workflow Management

• Communicates clearly and frequently with the shop supervisor on the status of the jobs in the shop
• Does not provide work instruction to technicians, but supports the team by providing timely and accurate parts, component and backorder reports.
• Supports WIP management in conjunction with Service Call Administrators and Shop Supervisor

Qualifications

• High school degree/GED required; Associate's degree preferred
• 7+ years of customer service experience required
• Mechanical aptitude required
• Strong computer and Microsoft Office experience (Outlook, Word, Excel)
• Strong phone and customer service required
• Industry experience strongly preferred

Minimum Physical Requirements

• Lift/carry up to 10 lbs
• Standing, walking, using hands, talking, hearing, stair climbing, forward reaching, bin lift, fingering/grasping.

Pay Range

$30.97 to $37.15

Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant's location.

Benefits

• Health, Dental, Vision and Life Insurance
• 15 days of PTO your first year, accrual starts day 1
• 9 paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account), Ziegler contributes up to $1000 tax‑free each year
• Short‑Term and Long‑Term Disability Insurance, FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Education Assistance

At Ziegler Inc. we're committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.