Service Support Specialist

Ziegler Caterpillar; Shakopee (MN); On-site; USD 71,400 - 89,250; Full time

Benefits offered by this job

Health Insurance

PTO 15 days

9 holidays

401(k) plan

HSA

Disability Insurance

Parental Leave

Fitness Discount

Education Assistance

Job summary

Ziegler Caterpillar is seeking a Service Support Specialist to provide leadership and support for the field service team. This role focuses on organizing, scheduling, coordinating, purchasing, communicating, and leading efforts to deliver timely, cost-effective project management that meets customer expectations.

The position requires handling multiple projects, ensuring on-time delivery within budget constraints, and maintaining safety standards on and off-site. Travel up to 10% may be required.

Qualifications

• High School degree required; 2-year technical college degree preferred.
• Experience with diesel and gas powered engines required.
• Electrical and mechanical aptitude including ATS, Switchgear, engine control required.
• Project Management experience preferred.
• Excellent communication skills.
• Experience in Microsoft Office Suites.
• Personal Attributes: Customer Focus, Attention to Detail, Leadership Orientation, Conflict Management, Sociability.

Responsibilities

• Creates quotes for repairs related to power generation equipment and related electrical systems and industrial equipment for internal and external customers.
• Enter parts, labor, and miscellaneous items needed on quotes.
• Coordinate procedures and documentation with contractors, engineers, customers, owners, utility company, sales staff and service technicians and provide status updates throughout projects.
• Coordinate field service projects, managing outside resources to bring projects in on time and within budget.
• Adhere to and help enforce safety policies both on- and off-site.
• Occasionally assist with meetings with customers, contractors, engineers, owners, and Ziegler staff to discuss project requirements and logistics where site visits are required.
• Respond promptly to phone calls or email requests.
• Work in a cooperative manner with team and leadership.

Skills

Project Management

Communication

Leadership

Microsoft Office

Education

High School degree

2-year technical college degree preferred

Tools

ATS

Switchgear

Engine control

Job description

Ziegler CAT has an opening for a Service Support Specialist (1) to provide leadership and support for the field service team. They organize, schedule, coordinate, purchase, communicate, and lead the efforts of others. This position's main function is to provide timely, cost effective management of multiple projects to meet customer expectations.

Responsibilities

• Creates quotes for both internal & external customers for repairs related to power generation equipment and related electrical systems and industrial equipment
• Enter parts, labor, miscellaneous items needed on quotes
• Coordinates procedures and documentation with contractors, engineers, customers, owners, utility company, sales staff and service technicians and provide status updates throughout the projects
• Coordinates field service projects, requiring the management of outside resources to bring projects in on time and within the budget constraints on the project.
• Adheres to and helps enforce safety policies both on-and off-site.
• Occasionally assist with meeting with customers, contractors, engineers, owners, and Ziegler staff to discuss project requirements and logistics where site visits are required.
• Responds promptly to phone calls or email requests
• Works in a cooperative manner with team and leadership

Qualifications

• High School degree required; 2-year technical college degree preferred
• Experience with diesel and gas powered engines required
• Electrical and mechanical aptitude including ATS, Switchgear, engine control required
• Project Management experience preferred
• Excellent communication skills
• Experience in Microsoft Office Suites
• Personal Attributes: Customer Focus, Attention to Detail, Leadership Orientation, Conflict Management, Sociability

Travel

• Up to 10% travel

Minimum Physical Requirements

• Standing, walking, using hands, talking, hearing

This job description is intended to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

SEE YOURSELF AT ZIEGLER

Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy- if the customer is successful- then Ziegler will be successful. That is why Ziegler is committed to providing employees with the best possible work environment and the right tools for career development. This means great benefits, work/life balance, and ongoing professional development and training. Fulfill your calling by starting a career with Ziegler today!

The pay range for this position is

$71,400.00 to $89,250.00

Starting wage is dependent on skills, experience, education and location. Pay range may vary by 10% depending upon the applicant’s location. Along with competitive pay, full time positions are benefits eligible which includes:

• Health, Dental, Vision and Life Insurance
• 15 days of PTO your first year, accrual starts day 1
• 9 paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year
• Short-Term and Long-Term Disability Insurance, FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Education Assistance

At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.