Service Call Coordinator & Invoicing Specialist

Ziegler Cat; Mankato (MN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

PTO 15 days

9 Holidays

401(k) match

HSA

STD/LTD

FSA/EAP

Parental Leave

Fitness discount

Education assistance

Job summary

Ziegler Cat in Minnesota is seeking a Service Call Administrator to manage and close service calls for the branch. You will handle POs, edit service reports, and ensure accuracy of invoicing with strong attention to detail.

The role requires 3+ years in the industry, solid computer skills including Microsoft Office, and a working knowledge of D365. A High School diploma is required; associate degree preferred. This is a full-time on-site position with competitive benefits.

Qualifications

• High School Diploma or GED required.
• Associate’s degree preferred.
• 3+ years related industry experience required.
• Strong computer skills, including Microsoft Office Suite required.
• Intermediate mechanical aptitude with heavy equipment, agriculture, or automotive experience.
• Strong attention to detail and ability to work with limited direction.

Responsibilities

• Close service calls in D365 and create POs for parts, supplies or services.
• Edit service reports to meet professional standards.
• Troubleshoot WIP/service calls and work with warranty on WIP.
• Coordinate with AP/AR on PO disputes and reimbursements.
• Set up new vendors with purchasing and monitor repairs quality.
• Return unused parts and manage parts warranty paperwork.

Skills

Strong computer skills

Microsoft Office Suite

Mechanical aptitude

Education

High School Diploma or GED

Associate’s degree preferred

Tools

D365

D365 (Service Close)

Job description

Ziegler Cat in Minnesota is seeking a Service Call Administrator to manage and close service calls for the branch. You will handle POs, edit service reports, and ensure accuracy of invoicing with strong attention to detail.

The role requires 3+ years in the industry, solid computer skills including Microsoft Office, and a working knowledge of D365. A High School diploma is required; associate degree preferred. This is a full-time on-site position with competitive benefits.