Service Support Specialist

Ziegler Cat; Shakopee (MN); On-site; USD 71,400 - 89,250; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

PTO 15 days

Holidays 9

401(k) plan

HSA

Disability Insurance

FSA & EAP

Parental Leave

Fitness membership discount

Education Assistance

Job summary

Ziegler CAT is seeking a Service Support Specialist to lead the field service team, organize and quote repairs, and coordinate projects involving contractors, engineers, customers, and service staff. This role emphasizes cost‑effective project management and timely communication.

Qualified candidates should have a high school diploma (2‑year technical college preferred), diesel/gas engine experience, and strong mechanical/electrical aptitude.

Qualifications

• High School degree required; 2‑year technical college degree preferred.
• Experience with diesel and gas powered engines required.
• Electrical and mechanical aptitude including ATS, Switchgear, engine control required.
• Project Management experience preferred.
• Excellent communication skills.
• Experience in Microsoft Office Suites.

Responsibilities

• Creates quotes for both internal and external customers for repairs related to power generation equipment, electrical systems, and industrial equipment.
• Enter parts, labor, and miscellaneous items needed on quotes.
• Coordinates procedures and documentation with contractors, engineers, customers, owners, utility company, sales staff, and service technicians, providing status updates throughout the projects.
• Coordinates field service projects, managing outside resources to bring projects in on time and within budget constraints.
• Adheres to and helps enforce safety policies both on‑and off‑site.
• Occasionally assists with meetings with customers, contractors, engineers, owners, and Ziegler staff to discuss project requirements and logistics where site visits are required.
• Responds promptly to phone calls or email requests.
• Works in a cooperative manner with team and leadership.

Skills

Diesel engines

Gas engines

Electrical aptitude

Mechanical aptitude

Project Management

Communication skills

Education

High School diploma

2-year technical college degree

Tools

Microsoft Office

Job description

Job Overview

Ziegler CAT is seeking a Service Support Specialist (1) to provide leadership and support for the field service team. The role involves organizing, scheduling, coordinating, purchasing, communicating, and leading the efforts of others to deliver timely, cost‑effective project management and meet customer expectations.

Responsibilities

• Creates quotes for both internal and external customers for repairs related to power generation equipment, electrical systems, and industrial equipment.
• Enter parts, labor, and miscellaneous items needed on quotes.
• Coordinates procedures and documentation with contractors, engineers, customers, owners, utility company, sales staff, and service technicians, providing status updates throughout the projects.
• Coordinates field service projects, managing outside resources to bring projects in on time and within budget constraints.
• Adheres to and helps enforce safety policies both on‑and off‑site.
• Occasionally assists with meetings with customers, contractors, engineers, owners, and Ziegler staff to discuss project requirements and logistics where site visits are required.
• Responds promptly to phone calls or email requests.
• Works in a cooperative manner with team and leadership.

Qualifications

• High School degree required; 2‑year technical college degree preferred.
• Experience with diesel and gas powered engines required.
• Electrical and mechanical aptitude including ATS, Switchgear, engine control required.
• Project Management experience preferred.
• Excellent communication skills.
• Experience in Microsoft Office Suites.

Personal Attributes

• Customer Focus, Attention to Detail, Leadership Orientation, Conflict Management, Sociability.

Travel

Up to 10% travel.

Minimum Physical Requirements

Standing, walking, using hands, talking, hearing.

Compensation

Pay range: $71,400.00 to $89,250.00. Starting wage depends on skills, experience, education, and location. Pay range may vary by 10% depending on applicant location.

Benefits

• Health, Dental, Vision, and Life Insurance
• 15 days of PTO in the first year; accrual starts day one
• 9 paid holidays
• 401(k) plan with company contribution and match
• HSA (Health Savings Account); Ziegler contributes up to $1,000 tax‑free each year
• Short‑Term and Long‑Term Disability Insurance
• FSA & EAP
• Paid Parental Leave & Funeral Leave
• Fitness membership discount
• Education Assistance

EEO & Inclusion

Ziegler Inc. will reasonably accommodate the known disabilities of qualified disabled individuals.

At Ziegler Inc. we’re committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.